Community Sales Lead

Capital Factory•Austin, TX

1d•Onsite

About The Position

STATION Austin is seeking a high-energy Community Sales Lead to transform membership sales and retention. This role is responsible for providing a focused structure for a strategically aligned, proactive membership sales experience. The Community Sales Lead will use the latest sales technology and AI tools to drive growth, ensure operational excellence, and deliver world-class experiences for startups. This role will provide and communicate monthly sales goals for the team and report against those goals to the Community Engagement Manager and Managing Director. Additionally, this role will ensure we are maximizing the use of Hubspot for sales pipeline, reporting, and marketing and look for new ways to optimize sales process efficiency.

Requirements

Experience with sales technology and AI tools.
Proficiency in HubSpot for sales pipeline management, reporting, and marketing.
Ability to optimize sales process efficiency.
Experience managing sales budgets and forecasting.
Ability to develop and track membership sales and retention KPIs.
Experience working with a Community Specialist to achieve occupancy and retention rates.
Experience collaborating cross-functionally with various teams.
Ability to provide a premium experience to members and visitors.
Consistent revenue growth in membership sales, with a target of at least 10% year-over-year growth.
Highly efficient sales engagement process with prospects contacted within 24 business hours via phone or email.
Daily CRM updates.
Increasing member retention year-over-year.
Members referring new prospects.
New members not canceling due to overselling or unmet value expectations.
Skillful handling of challenging conversations to ensure members feel safe and valued.
Implementation of at least one AI-based workflow to reduce repetitive sales or reporting tasks.
Building productive, collaborative relationships with various teams.
Accurate pipeline maintenance in CRM and extensive use for activity prioritization.
Experience using a CRM.
Ability to juggle multiple tasks and enjoy a busy work environment.
Understanding of sales-related positions with potential for inconsistent earnings based on objectives.
Outgoing personality and ability to talk to anyone.
Documenting processes through lists and spreadsheets.
Proactive in looking for opportunities to automate repetitive tasks and experiment with AI tools.
Organized and able to plan ahead, while also being adaptable to last-minute changes.
Willingness to check email in the evenings and be available for evening events and weekends when there are tight deadlines.
Possession of a reliable personal laptop computer and smartphone for work.
Intention to stay in Texas for at least two years.
Excellent written and verbal communication skills.
Professional and presentable demeanor.
Reliable transportation.
Ability to work remotely from a quiet place with fast internet.
Security awareness (passcode on computers/phones, use of password manager).
Efficient use of Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
Availability to work during SXSW, DREAMCON, and Austin Tech Week.
Ability to achieve Inbox Zero daily.

Responsibilities

Create and execute strategies to increase revenue through new membership sales, retention, and upsells.
Manage the full sales lifecycle for memberships and office space, ensuring revenue targets are met and exceeded.
Maximize the use of HubSpot for sales pipeline management and member ecosystem engagement, including retention and upselling processes, and optimize sales process efficiency using AI-driven automation.
Own the memberships sales budget and forecasting exercises, develop membership sales and retention KPIs, and provide accurate, data-driven reporting in weekly meetings.
Work with the Community Specialist in achieving high occupancy and retention rates.
Collaborate with various teams (Community Engagement, Workplace, Events, Marketing, Sponsorships, Programming, Partnerships) and Partners to maximize value creation, participation, and product sales.
Provide a premium experience to all members and visitors, ensuring the space is filled with top startups and community partners.

Benefits

4 weeks paid time off (one week is between Christmas and New Year’s)
Personal health, vision and dental insurance paid 100% by Capital Factory
401k program (50% company matching)
Life insurance
Short & long term disability
Employee assistance program
Parental leave (10 weeks paid for birthing parents, 4 weeks paid for non-birthing parents)
$1,000 personal innovation budget in the first year, $500 each anniversary thereafter
Coworking membership at Capital Factory
Garage parking space, metro pass, or rideshare credits
Access to the onsite gym
A priceless network