Community Lead Support

Scotiabank•Toronto, ON

1d•Onsite

About The Position

As a key member of Ecosystem Operations - Operation & Corporate Services team, the Community Lead Support is responsible for an exceptional employee experience through delivery and continuous improvement of the Ecosystems. As the Community Lead Support, you will work independently to support the operational and employee experience requirements and may also be called upon to provide support and coverage for the Ecosystem spaces onsite. You will ensure all activities conducted are following all governing regulations, internal policies, and procedures.

Requirements

Exceptional customer service focused experience
Excellent communication and interpersonal skills in dealing effectively with issues and interacting with internal and external parties
Excellent Microsoft Office skills, with high proficiency in excel and data management
Strong organizational skills and ability to set priorities and manage time
Adaptable, flexible, critical thinker with excellent problem-solving skills
Able to work independently as well as closely with a team
Thorough knowledge and understanding of department’s policies and procedures
Good knowledge of Bank HR policies, practices, and legal requirements
Good knowledge of conflict resolution techniques

Nice To Haves

Spanish/French speaking an Asset

Responsibilities

Virtually support and facilitate a first-class employee and visitor experience in the space.
Triage all incoming requests/concerns through virtual platform and disperse action and need in a timely manner.
Support all aspects of the Ecosystems and Satellite offices onsite and virtually through the mastery of multiple platforms such as MS Teams & Outlook
Manage all communications and promotions for the space onsite and via the various internal channels and (Viva Engage, email etc)
Assist in providing general administrative support and orientation to those in the space.
Manage and own access set-up and approval as required
Processing and documentation of any space and/or behavioral issues in the issue tracker through to resolution and escalate as needed.
Financial accountability through timely submission and tracking of vendor invoices.
Member of OHS Committee as well as First Aid/Fire Warden training for assigned space (training to be provided)
Other relevant administrative work, reporting and/or projects, duties as required
Proactively anticipate needs of employees while concurrently taking steps towards solutions and improvements.
Contribute to a team focus of continuous improvement, improving how we work, including the experiences and environment in the Community Space and Ecosystems.
Work comfortably with a wide variety of people at all levels and business lines
Act as contingent staffing for adjacent Ecosystems covering vacations, sick days and short-term absences as needed
Incumbent is required to move throughout the Ecosystem for sweeps as employees are located on multiple floors
Occasional shift coverage if supporting Ecosystem Community Lead for coverage (7:30AM – 4:00PM / 8:30-5 / 9:30AM – 6:00PM)