COMMUNITY SUPPORT-TEAM LEAD

Citizen Advocates, Inc.•Malone, NY

7d•$16 - $22•Hybrid

About The Position

The CS Team Lead is responsible for administering and managing services and maintains responsibility for the efficient and effective operation of the program. The CS- Team Lead maintains a comprehensive understanding/knowledge base of the program to include regulations, finances, and day-to-day operations.

Requirements

Writing skills
Communication skills
Management skills
Problem solving skills
Always demonstrates professional conduct
Confidentiality
Collaboration Skills
Ability to exercise good judgement, critical thinking, and discretion.
Ability to evaluate and manage financial reports
Bachelor’s Degree in Human Services with 3 years’ experience in a Human Services Position preferred.

Responsibilities

Responsible for the overall administration of services provided within the program.
Oversees the provision of services in participant’s homes, community, and certified sites and via telehealth.
Understands and ensures regulatory compliance.
Establishes policies, procedures, and practices to support day-to-day operations and the well-being of staff and individuals receiving services.
Collaborates with colleagues, service providers, and regulatory agencies.
Responds to questions and concerns; promotes healthy dialogue with advocates, family members, and the community.
Reviews revenue and expenses, submits, and assesses financial reports, and closely monitors financial health and areas for growth.
Supports a competent workforce and provides or facilitates training as needed.
Manages and supports staff and reviews staff performance.
Monitors and mentors’ staff to improve documentation and billing.
Ensures that staff provide exceptional care to support the physical, social, and developmental needs of individuals served.
Tracks and provides data as requested.
Oversees accurate and timely payroll submissions.
Tracks and monitors incident management, ensuring best practices and addressing issues.