Team Lead - Community Housing

ALPHA HOUSE•Calgary, AB

1d•Onsite

About The Position

We are looking for a Team Lead to join our Leadership team. Team Leads provide supervision, mentorship, and leadership to front line staff while also supporting the delivery of direct services. In this role, you will be instrumental in guiding a team that responds to vulnerable individuals in the community, with the goal of building trust, reducing barriers, and connecting clients to housing, treatment, and health services. As part of the Leadership team, you will support operations by responding to crises, conducting performance reviews, debriefing staff, hiring, and providing high quality care alongside the front line. You will also partner with community agencies, police, EMS, and Transit to create collaborative strategies for client support.

Requirements

Minimum two years of experience leading a team
Experience in addictions, mental health, homelessness or working with Indigenous populations
Post-secondary education in a relevant field from a publicly funded institution (minimum two-year degree or diploma, those in progress may be considered)
Strong understanding of harm reduction, withdrawal management, trauma-informed care, and recovery-oriented systems
Class 5 Alberta (non-GDL) driver’s license, three years of driving experience, and a clean five year driver’s abstract
Proven crisis intervention and de-escalation skills
Experience supervising and debriefing staff or facilitating groups
Compassionate, non-judgmental, and supportive toward vulnerable populations
Excellent communication, conflict resolution and organizational skills
Able to maintain confidentiality, accountability, and act with professionalism
Proficient with MS Word, Outlook, and Excel
Understanding of privacy laws and the Protection of Persons in Care Act
Valid Vulnerable Sector Search (within the last six months) with no material findings
Ability to gain Privacy certification and lift training
Ability to physically assist clients from prone to sitting or standing positions
Able to drive an agency van and use own vehicle for work if needed

Nice To Haves

The Community Housing team case manages clients who are independentally in the community, and it's important that the candidate has a fundamental understanding of the addiction and harm reduction.

Responsibilities

Leading and modeling non-judgmental, client-centered care using a harm reduction and trauma-informed lens
Provide coaching, training, supervision and verbal discipline to front line staff
Conduct performance reviews, assist with hiring interviews, and make recommendations on probation or termination
Support team members during crisis situations and conduct debriefings afterward
Ensure accurate scheduling and shift coverage
Updating our payroll system with attendance codes to ensure staff are paid appropriately using UKG
Conducting monthly check-ins with part-time and casual staff
Oversee and manage program resources and supplies, including submitting purchase orders
Report to the Program Manager or HR on team functioning or staff issues of a serious nature
Provide input and updates to Program Managers for reports and funding requirements
Support client housing efforts, including completing housing assessments (NSQs)
Engage in public education, volunteer training, and relationship-building with other community agencies
Respond to concerns from businesses and community stakeholders on behalf of Alpha House
Maintain safety and infection prevention procedures, including decontamination protocols