Community Team Lead

ViaQuest • Akron, OH

6d

About The Position

We are seeking a passionate and experienced Community Team Lead to join our dynamic team. The ideal candidate will be responsible for managing and growing our community, fostering engagement, and leading a team of community managers to ensure a positive and vibrant environment for our members.

Requirements

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• 3+ years of experience in community management or related roles, with at least 1 year in a leadership position.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in community management tools and social media platforms.
• Ability to analyze data and generate actionable insights.
• Problem-solving mindset with the ability to handle challenging situations diplomatically.
• Passion for building and nurturing online and offline communities.

Responsibilities

• Lead, mentor, and manage a team of community managers and moderators.
• Develop and implement community engagement strategies to increase member participation and satisfaction.
• Monitor community health and address issues proactively to maintain a positive environment.
• Collaborate with cross-functional teams including marketing, product, and customer support to align community initiatives with company goals.
• Analyze community metrics and feedback to continuously improve community programs and activities.
• Organize and oversee community events, both online and offline, to foster stronger connections among members.
• Handle escalated member concerns and conflicts with professionalism and empathy.
• Stay up-to-date with industry trends and best practices in community management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level