Community Sales Lead

Capital Factory•Austin, TX

19h•Onsite

About The Position

STATION Austin is seeking a high-energy Community Sales Lead to transform membership sales and retention. This role will provide a focused structure for a strategically aligned, proactive membership sales experience. As a key builder in the organization, you will curate the community that makes Austin a global innovation hub, using the latest sales technology and AI tools to drive growth, ensure operational excellence, and deliver world-class experiences for startups. This role will provide and communicate monthly sales goals to the team and report against those goals to the Community Engagement Manager and Managing Director. Additionally, this role will ensure we are maximizing the use of Hubspot for sales pipeline, reporting, and marketing and look for new ways to optimize sales process efficiency.

Requirements

Maintain an accurate pipeline in the CRM and use it extensively to prioritize activities.
Experience using a CRM is ideal.
Comfortable with sales-related positions that have potential for inconsistent earnings tied to performance.
Outgoing personality with the ability to engage with diverse individuals.
Strong documentation skills, including making lists and spreadsheets.
Proactive in automating repetitive tasks and experimenting with AI tools.
Organized and able to plan ahead, while also being adaptable to last-minute changes.
Willingness to check email in the evenings and be available for evening events and weekends when deadlines are tight.
Must have your own reliable laptop computer & smartphone.
Commitment to staying in Texas for at least two years.
Comfortable using the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
Ability to work at CF House during SXSW, DREAMCON, and Austin Tech Week.
Ability to achieve Inbox Zero daily.

Nice To Haves

Experience with sales technology and AI tools.
Experience in a nonprofit or startup environment.
Experience in community building or management.

Responsibilities

Create and execute strategies to increase revenue through new membership sales, retention, and upsells.
Manage the full sales lifecycle for memberships and office space, ensuring revenue targets are met.
Maximize the use of HubSpot for sales pipeline management and member ecosystem engagement, including retention and upselling processes, and optimize sales process efficiency using AI-driven automation.
Own the membership sales budget and forecasting exercises, develop membership sales and retention KPIs, and provide accurate, data-driven reporting.
Work with the Community Specialist in achieving high occupancy and retention rates.
Collaborate with Community Engagement, Workplace, Events, Marketing, Sponsorships, Programming, and Partnerships teams, as well as Partners, to maximize value creation, participation, and product sales.
Provide a premium experience to all members and visitors, ensuring the space is filled with top startups and community partners.

Benefits

4 weeks paid time off (one week is between Christmas and New Year’s)
Personal health, vision and dental insurance paid 100% by Capital Factory
401k program with 50% company matching
Life insurance
Short & long term disability
Employee assistance program
Parental leave (10 weeks paid for birthing parents, 4 weeks paid for non-birthing parents)
$1,000 personal innovation budget in the first year, $500 each anniversary thereafter
Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits
Access to the onsite gym