Community Resource Specialist for OB patients

Beth Israel Lahey Health

48d • $29 - $38 • Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Community Resource Specialist will work closely with unit Social Workers and medical providers to identify and connect patients with community resources which are needed to support patients that are being seen by our OB team.

Requirements

• High School diploma or GED required.
• 1-3 years related work experience required.
• 2 years of related work experience without a related Bachelor's degree
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Ability to communicate clearly and effectively in written English with internal and external customers.
• Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
• Ability to remain calm in stressful situations.
• Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Nice To Haves

• Bachelor's degree preferred in Social Work or Human Services
• License preferred: Licensed Social Worker

Responsibilities

• Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs.
• Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs.
• Makes independent decisions about what services to recommend to a patient/family.
• Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts.
• Functions as the primary health care contact for a psychosocially complex patients when needed.
• Provides timely and appropriate documentation in patients' medical records (paper and electronic).
• Advocates on patients' behalf in written and verbal communication.
• Assists patients and families with such tasks as accessing entitlement programs.
• Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.
• Conducts staff and community based training on resources.
• Provides updates to staff of procedural requirements and changes required by state and local agencies.
• Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action.
• Develops liaisons with community and governmental agencies to facilitate negotiation of complex systems.
• Visits agencies when indicated to broaden knowledge and relationships.

Benefits

• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED