Community Resource Navigation Specialist

MAAC (Metropolitan Area Advisory Committee)•San Diego, CA

1d•$21 - $25

About The Position

Under general direction from an assigned supervisor, the position performs a wide variety of office and customer support duties while ensuring program compliance with State of California, San Diego County, and MAAC policies, procedures, and guidelines. The role interacts with current and prospective program participants in person or virtually, provides accurate information about policies and procedures, and refers participants to appropriate resources or personnel. The position schedules program services, conducts intake interviews, prepares participant contracts and case-file information, updates participant records, and produces and maintains reports. It also performs cashiering functions, collects payments, processes transactions, follows deposit protocols, and assists the fiscal supervisor and other staff with participant letters and reports. Other related duties, meetings, and training may be assigned or required. The job requires a physical examination, TB clearance, drug screening, and required immunization records before the first day of employment. It is also subject to background and education checks, DMV and other clearances, and, where applicable, childcare-related criminal background documentation. The employee must maintain a valid California driver’s license, use a personal insured vehicle daily, and maintain a driving record acceptable to MAAC’s insurance carrier.

Requirements

High school diploma or GED.
Two years of education and/or experience in a clerical or office environment, including the listed operational skills.
Experience or knowledge using Microsoft Word and Excel for Windows.
Six months of hands-on work experience and/or accredited training, or nine to twelve units from an accredited college or university in word processing/data entry.
Knowledge of standard office practices and procedures, including filing and record keeping.
Knowledge of human relations and oral and written communication.
Knowledge of Title IX requirements and State regulatory policies and procedures.
Knowledge of basic phone etiquette and ability to use a multi-extension phone system.
Intermediate-level word processing and data-entry skills.
Ability to manage records and use general office systems and procedures.
Ability to provide good customer service in person and over the phone.
Ability to learn new tasks, communicate professionally, handle multiple priorities and interruptions, and work flexibly, including days, evenings, and/or weekends.
Ability to handle cash transactions accurately and efficiently.
Ability to listen empathetically and non-judgmentally when helping participants resolve documentation, referral, and scheduling issues.
Ability to follow confidentiality procedures and safeguard sensitive participant information and agency records.
Ability to stay organized, meet deadlines, and attend to detail.
Must complete a physical examination, TB clearance, and drug screen through a MAAC-designated doctor or clinic, and provide required influenza, pertussis, and measles immunization records before the first day of employment.
Must complete required background and education checks, DMV check, NSOR check, and exclusion and debarment checks before hire and periodically as required.
For work in a licensed childcare facility, must have or obtain current criminal background clearance, a signed criminal record statement, and a signed Acknowledgement to Report Child Abuse form before the first day of employment.
Must have and maintain a valid California Driver’s License, use a personal insured vehicle daily, and maintain a driving record acceptable to MAAC’s insurance carrier.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Interact with current and prospective program participants in person or virtually, providing support such as reception and cashiering.
Communicate accurate information about policies and procedures or refer participants to appropriate resources or personnel.
Schedule and reschedule participants for program services.
Conduct intake interviews and prepare and send contracts and other pertinent information for participant case files.
Record attendance and update participant profile details, including addresses, phone numbers, and email addresses.
Produce and maintain daily reports as required.
Perform opening and closing cashiering functions and follow cash and credit card deposit protocols.
Collect payments and process appropriate transactions.
Assist the fiscal supervisor and other staff members with participant letters and reports.
Attend required meetings and trainings and perform other related duties as assigned.
Maintain required health clearances, background clearances, driver’s license, personal vehicle use, and acceptable driving record.