C/S Community Relations Officer

State of Delaware•Dover, DE

About The Position

This part-time Casual/Seasonal position provides administrative, information coordination, and data management support for Constituent Relations (CR) and Freedom of Information Act (FOIA) operations. It supports the Department’s communication and public information functions by gathering, organizing, verifying, tracking, and maintaining information related to constituent inquiries, public requests, Department programs, and services. The incumbent works under the direction of the designated Constituent Relations supervisor or FOIA coordinator, follows established policies, procedures, and communication practices, and supports—but does not independently direct—the Department’s public relations, constituent relations, or FOIA programs. The role is with the Delaware Department of Health and Social Services (DHSS), whose mission is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. This Casual/Seasonal position is non-pension eligible and does not include healthcare and/or other benefits.

Requirements

Six months of experience in public relations or media relations to establish and promote a positive image and inform or influence specific audiences through internal and external communications, such as public forums, print or electronic media, speech writing, writing/editing, marketing, advertising, or special events.
Six months of experience gathering, organizing, formatting, translating, or interpreting information into forms more easily understood by media or the public, and disseminating it through print, broadcast, or electronic media.
Six months of experience in public speaking, including gathering, preparing, and presenting information to the public or media groups.
Six months of experience developing, planning, and directing public events, campaigns, programs, or services to meet community needs.
Knowledge of developing policies, procedures, or programs for disseminating information to the public or media groups.
Applicants must be legally authorized to work in the United States. DHSS does not provide employment-based sponsorship.
New hires are required to report to Statewide New Employee Orientation on their first day of employment.

Responsibilities

Gather, organize, and format information related to agency goals, objectives, and services.
Promote the agency’s image consistent with its overall direction.
Coordinate timely and accurate responses and information to citizens, community groups, or governmental agencies.
Encourage participation in the use of agency services.
Coordinate and conduct public meetings, media events, or educational programs.
Ensure mutual sharing of information with other agencies, media, and the general public.
Provide administrative, information coordination, and data management support for Constituent Relations and FOIA operations.
Gather, organize, verify, track, and maintain information related to constituent inquiries, public requests, Department programs, and services.
Support Department communication and public information functions under the direction of the designated Constituent Relations supervisor or FOIA coordinator.
May supervise staff.