Community Relations Manager

City of Sunny Isles Beach • Sunny Isles Beach, FL

13h

About The Position

Under the general supervision of the Cultural & Community Services Assistant Director, the Community Relations Manager performs highly responsible professional, administrative, and supervisory work in planning, organizing, and managing the operations, programs, and services of assigned community facilities and the City’s Welcome Center. Responsibilities include budget and financial administration, management of the City sponsorship program, customer service and community outreach, staff supervision, contract and procurement coordination, park and facility rentals, volunteer and internship programs, and oversight of customer service locations, including registration, access control, and technology systems that support resident and visitor engagement. This position performs a variety of complex professional and administrative duties to support the Cultural & Community Services Director and Assistant Director in achieving departmental goals and mission. This is a management position and essential personnel position.

Requirements

• Bachelor's degree from an accredited college or university in public administration, recreation management, hospitality management, business administration or closely related field.
• Three (3) years of professional and progressively responsible supervisory experience in local government or recreation, or an equivalent combination of education, certification, training, and/or experience may be considered.
• Cardiopulmonary Resuscitation (CPR) and Pediatric First Aid certification within three (3) months of hire.
• Valid Florida Driver's License required.
• Knowledge of community services and/or parks and recreation planning.
• Knowledge of accounting procedures and budget preparation.
• Knowledge of state, county, and local law and City procurement policies and procedures.
• Ability to interpret and manage contracts.
• Knowledge of accounting software (e.g., MCSJ) and Microsoft Office (Word, Excel).
• Principles of community relations, public engagement, partnership development, and sponsorship coordination.
• Ability to represent the City professionally and tactfully.
• Ability to establish and maintain effective working relationships with staff, vendors, management, and the public.
• Ability to research, analyze data, and develop reports.
• Ability to supervise professional and clerical staff.
• Ability to exercise independent judgment in routine and non-routine situations.
• Knowledge of recreation, community services, facility management, and customer service.
• Knowledge of public administration, budgeting, financial management, procurement, and contract administration in local government.
• Knowledge of community outreach, marketing basics, and public communication.
• Knowledge of applicable laws, codes, and regulations for public facilities, safety, accessibility, and records management.
• Skilled in supervising, training, motivating, and evaluating staff, interns, and volunteers.
• Knowledge of office practices and technology including word processing, spreadsheets, databases, recreation software, registration systems, and electronic platforms.
• Skilled in managing multiple projects, deadlines, and customer service issues.
• Ability to maintain high customer service standards including communication, empathy, issue resolution, and staff coaching.
• Skilled in public relations.
• Ability to communicate effectively orally and in writing.
• Ability to analyze data, identify trends, and make recommendations.
• Ability to exercise discretion with confidential information.
• Ability to work flexible schedules including evenings, weekends, and holidays.

Nice To Haves

• Experience in visitor services, community affairs or hospitality are highly desirable.
• Ability to read, speak, and write in Spanish/Russian and/or other languages is preferred.
• Certified Parks & Recreation Professional (CPRP) certification preferred.

Responsibilities

• Manage, supervise, and coordinate financial activities and operations of the Department including accounts payable and receivable, budget preparation, and divisional payroll.
• Manage, supervise, and coordinate procurement operations including developing specifications, sourcing, requisition processing and monitoring, inventory, quality assurance, RFQs, ITBs, RFPs, bidding process, and contract management including specifications, quotes/bids, requisitions, purchase orders, and compliance with City purchasing policies and applicable laws.
• Oversee preparation and maintenance of accounts payable/receivable records for programs.
• Prepare and check documents, records, and applications for accuracy and completeness.
• Oversee financials for the Cultural & Community Services Administrative division, including cost centers, program revenue, credit cards, petty cash, and accounts; ensure accurate coding, reconciliation, and adherence to City financial policies.
• Research and manage grant opportunities for the Department.
• Manage, supervise, and coordinate human resource functions such as recruitment, evaluations, employee setup, training, attendance monitoring, and educational reimbursement requests.
• Manage personnel files and coordinate human resource functions with employees.
• Coordinate employee training and development plans, identify required certifications and professional development opportunities, track completion, and support continuous learning and improvement.
• Plan and implement departmentwide employee appreciation initiatives (e.g., recognition events, awards, milestones) to support engagement, morale, and retention.
• Oversee management of Pelican Community Park, Welcome Center, Government Center, Intracoastal Sports Park customer service locations, and future locations.
• Monitor and evaluate customer service quality to ensure The Height of Living experience for patrons of city facilities, parks, programs, and events.
• Oversee park and facility rentals including applications, availability, permits, fee collection, and coordination with City staff.
• Manage online registration portals and payment systems; coordinate with vendors, Finance, and IT to maintain functionality and secure transactions.
• Oversee customer service areas including phone coverage, public assistance, registrations and payments, mail handling, supply ordering, and information services.
• Review documents for accuracy and compliance.
• Direct Welcome Center and tourism operations, ensuring accurate information on City services, programs, events, and attractions, and coordinating tourism initiatives and materials.
• Oversee Resident ID Card Program and access control systems including eligibility verification, issuance, renewal, database accuracy, and coordination with security and IT.
• Supervise, train, schedule, and evaluate staff, interns, and volunteers; assign work and recommend hiring, promotion, discipline, and termination per City policies.
• Recruit, onboard, schedule, and supervise interns and volunteers; assign projects and prepare evaluations with educational institutions as applicable.
• Lead community outreach, build partnerships with neighborhood associations, schools, civic and business groups, and participate in community meetings and events.
• Manage City sponsorship program and maintain relationships with community partners and sponsors.
• Ensure high customer service standards at all facilities; establish protocols, monitor service quality, and resolve escalated issues.
• Maintain positive working relationships with employees, contractors, and the public; represent the City professionally.
• Participate in strategic policy formulation and implementation to improve department effectiveness.
• Prepare correspondence, reports, agendas, and records related to facility usage, program participation, rentals, finances, and customer feedback; analyze data and recommend improvements.
• Assist with tracking and documentation of storm-related events.
• Ensure compliance with all City policies and procedures.
• Exercise independent judgment and initiative.
• Identify and recommend cost control measures in departmental operations.
• Perform other related duties as assigned.

Benefits

• Employee must be available to work the City’s four signature events annually including City Anniversary, Egg Scramble, Boogie by the Beach, and Winter Fest.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager