Community Relations Liaison

Rogers Behavioral Health•Skokie, IL

8d•Hybrid

About The Position

Under the leadership of the Directors of Business Development and other leadership and in partnership with the Account Executive team, the Community Relations Liaison will serve as subject matter expert for each of the Rogers service lines leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community. This is achieved through territory management using a traditional sales model developing new and maintaining existing referral relationship strategic planning and implementation, meeting and/or exceeding quotas, relationship development, continued self-assessment, and adaptability in an ever-changing marketplace.

Requirements

Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.
Minimum of two (2) years’ business development and/or related experience.
Experience with strategic planning, new business development, and negotiation.
Computer proficiency and working knowledge of software programs, including Word and Excel.
Valid driver’s license.
Must be granted insurable status by the Rogers insurance policy.

Nice To Haves

Lived experience valued

Responsibilities

Developing, managing, and furthering enduring alliances with existing and prospective referring providers.
Identifying new referral and partnership opportunities.
Developing, maintaining, advancing strategic referent relationships.
Developing and enhancing alliance workflow and standards.
Planning and implementation of proactive growth tactics on a daily basis.
Approaching their territory within entrepreneurial spirit and strive to provide industry-leading support to all stakeholders.
Being subject matter experts for each of their identified service lines.
Managing themselves daily with skills and activities such as: Ability to be persistent and engage customers to deliver an action-oriented, patient-focused sales message.
Managing a dynamic territory, routing, goal attainment, time allocation, etc.
Fostering and maintaining enduring alliances with key internal and external stakeholders.
Dedication to an empathetic and solution-focused consultive sales approach.
Daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers).
Daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities.
Monitoring expenditures and effectively utilizing budget allocation.
Assisting in planning and executing continuing education events and promoting CE (CONTINUED EDUCATION) webinars and in person events in referent meetings.
Providing on-site campus and program tours.
Effectively using phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
Meeting activity, census, and individual objectives from department leadership.
Maintaining knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
Effectively communicating the efficacy, patient types, and outcomes of all Rogers programming.
Demonstrating local, regional, and national market knowledge.
Participating in training and other educational opportunities to build and maintain expertise.
Entering and maintaining record of all referent interactions within CRM software in a timely manner.
Completing monthly operational and other reporting requirements.
Analyzing reporting and making timely and effective decisions based on reporting.
Submitting expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.
Being open and welcoming to all through our presence, tone, words, and body language.
Speaking up when we see problems or conflict in the workplace with a solution-focused, strength-based perspective.
Seeking to understand and value diverse perspectives while always utilizing teamwork to accomplish organizational goals.
Seeking support when needed, responding to requests for help, and offering to assist team-members when possible.
Using transparent, direct communication through whatever medium of communication.
Holding self, peers, and others accountable to these values.