Community Relations Liaison

Rogers Behavioral Health•Manitowoc, WI

8d•Hybrid

About The Position

Under the leadership of the Directors of Business Development and other leadership and in partnership with the Account Executive team, the Community Relations Liaison will serve as subject matter expert for each of the Rogers service lines leveraging knowledge and expertise from operational and clinical leadership to promote Rogers services to key stakeholders in the community. This is achieved through territory management using a traditional sales model developing new and maintaining existing referral relationship strategic planning and implementation, meeting and/or exceeding quotas, relationship development, continued self-assessment, and adaptability in an ever-changing marketplace.

Requirements

Bachelor's degree required, preferably majoring in business, communications, psychology, social work, and/or related major.
Minimum of two (2) years’ business development and/or related experience.
Experience with strategic planning, new business development, and negotiation.
Computer proficiency and working knowledge of software programs, including Word and Excel.
Valid driver’s license.
Must be granted insurable status by the Rogers insurance policy.
Function with a great deal of autonomy.
Able to travel by car and/or air and be away from home for extended periods of time.
Verbal and hearing ability required to interact with patients and employees.
Numerical ability required to maintain records and operate a computer.
Strong interpersonal skills and emotional intelligence required to interact effectively with employees and professional staff.
Logical thinking and discretion required to make decisions in initiating and implementing policies and procedures and standards.
Must be able to present information in an engaging and efficient manner to individuals, small, and large groups.
Ability to plan, control, and direct all aspects of employee relations.
Tact and critical thinking skills required dealing effectively with employees and professional staff.
Must be able to read and communicate through written, verbal, and auditory skills and abilities with reasonable accommodations.
Be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician per post-employment physical.
Ability to include overnight and weekend travel throughout the year as necessary.

Nice To Haves

Lived experience valued

Responsibilities

Developing, managing, and furthering enduring alliances with existing and prospective referring providers.
Identifying new referral and partnership opportunities.
Developing, maintaining, and advancing strategic referent relationships.
Developing and enhancing alliance workflow and standards.
Planning and implementation of proactive growth tactics on a daily basis.
Approaching their territory within entrepreneurial spirit and striving to provide industry-leading support to all stakeholders.
Being subject matter experts for each of their identified service lines.
Managing themselves daily with skills and activities such as: persistence and engaging customers to deliver an action-oriented, patient-focused sales message.
Managing a dynamic territory, routing, goal attainment, time allocation, etc.
Fostering and maintaining enduring alliances with key internal and external stakeholders.
Engaging in an empathetic and solution-focused consultive sales approach.
Conducting daily face to face and virtual customer meetings (includes regular cold calling to new or existing customers).
Participating in daily activities such as: Lunch & Learns, breakfasts, dinner programs, professional networking events, and other results-orientated appointments and activities.
Monitoring expenditures and effectively utilizing budget allocation.
Assisting in planning and executing continuing education events and promoting CE webinars and in person events in referent meetings.
Conducting on-site campus and program tours.
Using phone calls, email, social media, and other communications to maintain frequent contact with referents and remain top of mind.
Meeting activity, census, and individual objectives from department leadership.
Maintaining knowledge of a wide variety of behavioral health programming, diagnoses, and trends.
Effectively communicating the efficacy, patient types, and outcomes of all Rogers programming.
Demonstrating local, regional, and national market knowledge.
Participating in training and other educational opportunities to build and maintain expertise.
Entering and maintaining records of all referent interactions within CRM software in a timely manner.
Completing monthly operational and other reporting requirements.
Analyzing reporting and making timely and effective decisions based on reporting.
Submitting expense reports (mileage, credit card, purchase requests, check requests) in a timely manner.
Being open and welcoming to all through presence, tone, words, and body language.
Speaking up when seeing problems or conflict in the workplace with a solution-focused, strength-based perspective.
Seeking to understand and valuing diverse perspectives while always utilizing teamwork to accomplish organizational goals.
Seeking support when needed, responding to requests for help, and offering to assist team members when possible.
Using transparent, direct communication through whatever medium of communication.
Complying with all system policies and procedures including Human Resources, infection Control, Employee Health, and Patient Safety policies and programs.
Performing other duties as assigned.
Promoting a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.
Being open to change and actively supporting change.
Being open to others’ ideas and points of view.
Evaluating employees objectively and providing employees with periodic feedback.
Promoting department goals as well as the mission of the hospital.
Communicating goals to fellow staff members.
Maintaining department policies and procedures.
Including requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).
Maintaining and/or communicating to the appropriate party function backlog at a set time.
Educating new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
Demonstrating acceptance and training of student interns in the department, as directed.
Participating in hospital committees, performance improvement team meetings, and team projects, as directed.
Demonstrating punctuality and preparedness.
Demonstrating effective communication skills.
Demonstrating good organizational skills.
Contributing in a positive, solution-focused manner.
Conducting self in a professional manner.
Demonstrating organizational skills that promote timely response to all inquiries and to task completion.
Communicating with all individuals in a positive and professional manner.
Attempting to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
Communicating concerns and providing solutions for same.
Projecting a professional image by wearing appropriate, professional attire.
Influencing departments within Rogers and providing technical guidance.