Contracted Student Interns - Community Relations Intern (UNPAID)

Commonwealth of Massachusetts • Boston, MA

13d

About The Position

The Department of Conservation and Recreation (DCR) is seeking applicants for a Community Relations Intern (Unpaid Internship). This internship is designed to support students or recent graduates seeking practical experience in the field. The incumbent will work with the Community Relations Department, which is responsible for answering and responding to constituent complaints and inquiries to resolve them in a timely manner for the Department of Conservation and Recreation. The role involves addressing information requests accurately, professionally, and within a reasonable timeframe, identifying problem situations, and utilizing different methods of problem-solving. The intern will collaborate with DCR Community Relations staff to determine the nature and location of problems, assign response priority levels, and deliver responses or distribute information to appropriate personnel. Additionally, the intern will initiate various paper or electronic service requests for non-emergency calls, notify other jurisdictions or agencies of hazards, route requests for service, or coordinate efforts required for situations within the city limits or surrounding areas. The role also includes researching other state conservation agencies to help determine “Best Practices” for constituent services and performing other related duties as assigned.

Requirements

• Ability to write concisely and to express thoughts clearly.
• Ability to follow written and oral instruction.
• Ability to communicate effectively both in email and orally.
• Ability to communicate effectively with a variety of different audiences, customizing both the message and delivery method.

Nice To Haves

• Knowledge of Microsoft Office Applications.

Responsibilities

• Answer and respond to constituent complaints and inquiries to resolve them in a timely manner.
• Address information requests accurately, professionally, and within a reasonable timeframe.
• Identify problem situations and utilize different methods of problem-solving.
• Work with DCR Community Relations staff to determine the nature and location of problems, response priority levels, and deliver a response or distribute information to appropriate personnel.
• Initiate various paper or electronic service requests for non-emergency calls for service.
• Notify other jurisdictions or agencies of hazards, routing requests for service, or coordination of efforts required for situations within the city limits or surrounding areas.
• Research other state conservation agencies to help determine “Best Practices” for constituent services.
• Perform other related duties as assigned.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed