Community & Patient Liaison - McGehee, AR

Main Street Health•McGehee, AR

About The Position

Main Street Health is the nation's largest provider of value-based care exclusively serving rural America. It partners with rural hospitals and communities to provide local, sustainable, relationship-driven care. The Community & Patient Liaison is a hybrid role combining clinic support, referral coordination, provider relationship management, and community outreach. The position supports the patient and provider experience and helps grow the Cancer Center through local engagement. It provides clinical support during clinic days, coordinates referrals and follow-up care, builds relationships with community providers, and supports marketing and outreach activities. The role also tracks referral performance and reports on provider engagement and growth initiatives.

Requirements

Certification as a Medical Assistant, Nursing Assistant, or Licensed Practical Nurse is required.
Clinical experience in a primary care, specialty care, or ambulatory healthcare setting.
Proficiency with electronic health record systems for documentation, scheduling, and care coordination.
Experience providing patient education and presenting to community groups.
Ability to support outreach, education, and engagement initiatives for new clinical programs or service lines.
Demonstrated commitment to community engagement and access to care.
Excellent interpersonal and communication skills to build rapport with physicians, patients, and community partners.
Ability to work collaboratively with clinical and administrative teams.
Compassion for delivering patient-centered care and building community health initiatives.
Entrepreneurial spirit and ability to be a tenacious self-starter.
Flexibility and adaptability to a changing workload.
Enjoyment of working in a fast-paced environment.
A sense of humor and a down-to-earth nature.

Responsibilities

Prepare the clinic and support the oncologist during clinic days.
Room patients, obtain vital signs, and assist with patient flow.
Coordinate labs, imaging, treatment orders, and follow-up appointments before patients leave.
Schedule infusions, office visits, and outside referrals.
Track outstanding tests and help ensure patients stay on their care plans.
Serve as the primary local clinical support resource.
Obtain medical records and required referral documentation as needed.
Establish and maintain external referral relationships; follow up on pending referrals and barriers; and communicate appointment status to referring offices.
Maintain referral activity in the CRM/EMR and support a seamless referral experience for providers and patients.
Visit referring provider offices regularly and build relationships with PCPs, specialists, surgeons, hospitalists, ED providers, office managers, and referral coordinators.
Educate practices about referral processes and Cancer Center services, deliver updated marketing materials, and provide referral appreciation gifts.
Identify opportunities and barriers to referral growth.
Support provider lunches and educational events and participate in community outreach activities.
Coordinate with central marketing on local campaigns and collateral, and support the local online presence and Cancer Center awareness initiatives.
Track referral volume and conversion, monitor time from referral to first appointment, and document community outreach activity.
Identify referral trends and improvement opportunities, and provide regular updates on provider engagement and growth initiatives.