Community & Patient Liaison - Denison, IA

Main Street Health•Denison, IA

About The Position

The Community & Patient Liaison is a hybrid role combining clinic support, referral coordination, provider relationship management, and community outreach. The role aims to create an exceptional patient and provider experience while supporting growth of the Cancer Center through local engagement. The liaison provides local clinical support, coordinates patient care and referrals, builds relationships with community providers, supports marketing and outreach efforts, and tracks referral and engagement performance.

Requirements

Certification as a Medical Assistant, Nursing Assistant, or Licensed Practical Nurse is required.
Clinical experience in a primary care, specialty care, or ambulatory healthcare setting.
Proficiency using electronic health record systems for documentation, scheduling, and care coordination.
Experience providing patient education and presenting to community groups.
Ability to support outreach, education, and engagement initiatives for new clinical programs or service lines.
Demonstrated commitment to community engagement and access to care.
Excellent interpersonal and communication skills to build rapport with physicians, patients, and community partners.
Ability to work collaboratively with clinical and administrative teams.
Compassion for delivering patient-centered care and building community health initiatives.
Entrepreneurial spirit and ability to be a tenacious self-starter.
Flexibility and adaptability to a constantly changing workload.
Enjoyment of working in a fast-paced environment.
A sense of humor and down-to-earth nature.

Responsibilities

Prepare the clinic and support the oncologist during clinic days.
Room patients, obtain vital signs, and assist with patient flow.
Coordinate labs, imaging, treatment orders, and follow-up appointments before patients leave.
Schedule infusions, office visits, and outside referrals.
Track outstanding tests and help ensure patients remain on their care plans.
Serve as the primary local clinical support resource.
Obtain medical records and required documentation for referrals.
Establish and maintain external referral relationships.
Follow up on pending referrals and referral barriers, and communicate appointment status to referring offices.
Maintain referral activity in the CRM/EMR and support a seamless referral experience for providers and patients.
Visit referring provider offices regularly and build relationships with primary care providers, specialists, surgeons, hospitalists, emergency department providers, office managers, and referral coordinators.
Educate practices about referral processes and Cancer Center services; deliver updated marketing materials and provide referral appreciation gifts.
Identify opportunities and barriers to referral growth.
Support provider lunches and educational events and participate in community outreach activities.
Coordinate with central marketing on local campaigns and collateral, and support the local online presence and Cancer Center awareness initiatives.
Track referral volume and conversion, monitor time from referral to first appointment, and document community outreach activity.
Identify referral trends and improvement opportunities and provide regular updates on provider engagement and growth initiatives.