Community & Patient Liaison - Denison, IA

Main Street Health•Denison, IA

About The Position

The Community & Patient Liaison is a hybrid role combining clinic support, referral coordination, provider relationship management, and community outreach. The position works to create an exceptional patient and provider experience while helping grow the Cancer Center through local engagement. The liaison prepares for clinic days and supports the oncologist, coordinates referrals and follow-up, builds relationships with referring providers, and supports marketing and community-awareness activities. Success is measured by patient satisfaction, efficient clinic operations, strong provider relationships, increased referral volume, reduced referral leakage, timely referral processing and scheduling, and consistent outreach.

Requirements

Certified Medical Assistant, Certified Nursing Assistant, or Licensed Practical Nurse credential required.
Clinical experience in a primary care, specialty care, or ambulatory healthcare setting.
Proficiency with electronic health record systems for documentation, scheduling, and care coordination.
Experience providing patient education and presenting to community groups.
Ability to support outreach, education, and engagement initiatives for new clinical programs or service lines.
Demonstrated commitment to community engagement and access to care.
Excellent interpersonal and communication skills to build rapport with physicians, patients, and community partners.
Ability to work collaboratively with clinical and administrative teams.
Compassion for delivering patient-centered care and building community health initiatives.
Entrepreneurial spirit and ability to be a tenacious self-starter.
Flexibility and adaptability to a constantly changing workload.
Enjoyment of working in a fast-paced environment.
A sense of humor and a down-to-earth nature.

Responsibilities

Prepare the clinic and support the oncologist during clinic days.
Room patients, obtain vital signs, and assist with patient flow.
Coordinate labs, imaging, treatment orders, and follow-up appointments before patients leave.
Schedule infusions, office visits, and outside referrals.
Track outstanding tests and help ensure patients stay on their care plans.
Serve as the primary local clinical support resource.
Obtain medical records and required documentation for referrals as needed.
Establish and maintain external referral relationships.
Follow up on pending referrals and referral barriers.
Communicate appointment status to referring offices.
Maintain referral activity in the CRM/EMR.
Visit referring provider offices regularly and build relationships with primary care providers, specialists, surgeons, hospitalists, emergency department providers, office managers, and referral coordinators.
Educate practices about referral processes and Cancer Center services.
Deliver updated marketing materials and provide referral appreciation gifts.
Identify opportunities and barriers to referral growth.
Support provider lunches and educational events, participate in community outreach, and coordinate with central marketing on local campaigns and collateral.
Support the local online presence and Cancer Center awareness initiatives.
Track referral volume and conversion, monitor time from referral to first appointment, and document community outreach activity.
Identify referral trends and opportunities for improvement, and provide regular updates on provider engagement and growth initiatives.