Community Pathways Manager - Community Pathways Program (CPP)

UMOS, Inc.•Milwaukee, WI

14h•$63,510 - $82,481

About The Position

The Community Pathways Manager (CPP Manager) oversees the Community Pathways Program, including direct supervision of program staff and management of program operations, compliance, service delivery, reporting, budgets, outreach, partnerships, and program quality. The role ensures eligibility screening, documentation verification, client intake, and delivery of housing, food, and physical and mental health services comply with CSBG and UMOS requirements. The manager leads staff development, community engagement, partner coordination, performance reporting, grant administration, and program evaluation. The position also supports reliable daily operations through staffing and schedule oversight, inventory management, data monitoring, client communications, and continuous improvement. The salary range is $63,510.00 to $82,481.00, depending on experience. Employment is contingent upon successful completion of criminal background and driver’s license checks.

Requirements

Bachelor’s degree in social services, Human Services, Public Administration, Business Administration, or a related field.
At least 3 years of experience in program management and supervision.
Strong leadership, supervisory, and team-building skills.
Proficiency in Microsoft Office Suite and ability to work with data and inventory systems and reporting platforms.
Excellent verbal and written communication skills.
Strong organizational, problem-solving, and analytical abilities.
Ability to travel, work flexible hours, and participate in statewide outreach or monitoring visits.
Reliable vehicle, valid driver’s license, and adequate auto liability insurance must be maintained.
Successful completion of criminal background and driver’s license checks before commencing work.
Ability to meet the physical demands of the job, including frequent standing, walking, sitting, bending, and driving, and occasional lifting or moving of up to 40 pounds.

Nice To Haves

Master’s degree and/or higher education.
Experience administering grant-funded programs, preferably in social services or community-based programs.
Bilingual English/Spanish.

Responsibilities

Directly supervise the CPP Program team, including the Program Supervisor, Service Intake Specialists, and program support staff across multiple service areas.
Oversee program operations, including eligibility screenings, documentation verification, client intake, and service delivery, ensuring accuracy and compliance with CSBG and UMOS requirements.
Ensure compliance with federal and State CSBG regulations, the Wisconsin State Plan, UMOS policies, and monitoring, reporting, and audit requirements.
Implement and refine operational procedures to strengthen service delivery, improve efficiency, and support consistent and equitable access to housing, food, and physical and mental health services.
Provide staff development and training, including onboarding, coaching, performance evaluations, corrective action, and professional development planning.
Maintain partnerships with community organizations, housing agencies, food resource networks, health service providers, job centers, and other stakeholders to improve service coordination, community education, and referral pathways.
Lead outreach and community engagement to promote CPP services, increase program visibility, and support client recruitment in targeted communities.
Represent the CPP Program at local, statewide, and national events, meetings, and trainings as required by the Vice President of Social Services.
Manage reporting and data collection systems and submit timely, accurate weekly, monthly, quarterly, and annual performance reports to the Vice President and funding sources.
Manage program budgets, track expenditures, allocate resources, and steward grant funds in collaboration with the Finance Department.
Prepare and manage program communications, including memos, notices, letters, presentations, and responses to partner, funder, and community stakeholder inquiries.
Develop, administer, and analyze client satisfaction surveys to assess service effectiveness and guide program improvements.
Maintain program schedules and staffing, including PTO tracking, staff coverage, and operational continuity.
Oversee inventory control for outreach materials, office supplies, client support items, food pantry and non-perishable items, and program equipment.
Research funding opportunities, develop grant proposals and budgets, and collaborate with Resource Development and the Vice President of Social Services on funding requests.
Ensure program quality and integrity through data monitoring, random file reviews, system audits, and collection and analysis of client demographic and outcome data.
Lead and support program evaluation, including needs assessments, ROMA-aligned performance measures, quality assurance reviews, and compliance monitoring.
Respond promptly to client, partner, and funder inquiries with accurate, professional, and client-centered communication.
Attend assigned statewide, regional, and local trainings and meetings to support compliance, knowledge development, and program alignment.
Perform other duties as assigned to support departmental and organizational goals.