COMMUNITY PARTNERSHIPS AND PATIENT ENGAGEMENT SPECIALIST

Callen-Lorde Community Health Center•New York, NY

1d•$34 - $34•Onsite

About The Position

The Community Partnerships and Patient Engagement Specialist expands clinical access, drives patient acquisition, and advances health equity across Callen-Lorde’s service sites, with a primary focus on maximizing patient capacity at the expanded Bronx health center. Reporting to the VP of Patient Services, the Specialist builds and sustains a multi-sector referral network across community-based organizations, health fairs, healthcare institutions, academic settings, and neighborhood groups. The role designs and executes targeted outreach strategies to establish care pathways for underserved populations, including a specialized engagement and recruitment strategy. It also leads direct community engagement initiatives, oversees organizational collateral and harm reduction distribution, and manages the end-to-end operation of Callen-Lorde’s Volunteer Program. This is a full-time exempt position with regular business hours. Occasional evenings and events are required. The role is based at Callen-Lorde Community Health Center in Manhattan, New York, and travel may be up to 50%.

Requirements

High school diploma.
3–5 years of experience in community health operations within an FQHC or community health setting.
Proven track record in community engagement, program metric analysis, and operational familiarity with youth health services.
Ability to collect, analyze, and interpret patient engagement and retention data to improve clinical outcomes.
Background in community advocacy, outreach logistics, and building external referral pipelines.
Effective communication skills with patients, colleagues, and other healthcare professionals.
Ability to handle multiple tasks and work under stress in a dynamic environment while managing patient care needs effectively.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health record (EHR) systems.
Ability to deliver patient-centered care with a strong focus on customer service, empathy, active listening, and responsive communication.
Ability to collaborate effectively within a team, support colleagues, and contribute to shared goals.
Commitment to community-based healthcare, health equity, Callen-Lorde’s mission, and serving individuals from varied backgrounds in a culturally and linguistically appropriate manner.

Nice To Haves

Proficiency in more than one language, such as Spanish and English.

Responsibilities

Develop, implement, and maintain community outreach and patient engagement initiatives to increase awareness of Callen-Lorde’s services, strengthen community connections, and support new patient enrollment, with particular emphasis on the expanded Bronx clinic and Health Outreach Teens (HOTT) program.
Coordinate inventory, preparation, and distribution of Party and Prevention kits and other health education and promotional materials, ensuring appropriate availability, accurate tracking, and alignment with outreach and prevention initiatives.
Coordinate the volunteer program, including volunteer recruitment, onboarding, orientation, training coordination, scheduling, and engagement activities.
Maintain volunteer records, provide day-to-day guidance, and collaborate with departments to ensure volunteer activities align with organizational needs and procedures.
Develop and maintain outreach resources and tracking tools, including multilingual informational materials, community partner databases, referral source directories, and systems for documenting outreach efforts and evaluating effectiveness.
Build and sustain referral partnerships across community-based organizations, health fairs, healthcare institutions, academic settings, and neighborhood groups.