COMMUNITY OUTREACH WORKER BROWNSVILLE

SU CLINICA FAMILIAR•Brownsville, TX

4d•Onsite

About The Position

Educates families and individuals in Cameron and Willacy Counties about Su Clinica Services and of health services availability, accessibility and eligibility by providing educational outreach services. Promotes a healthier community by providing preventative health education. Provides voter registration as a Certified Deputy Voter Registrar for Cameron/Willacy Counties. Participates in Community Health Center Advocacy Campaigns advocating for access to healthcare. Provide referrals and patient registration follow-up increasing the number of patients we serve. Able to promote Su Clinica and outreach activities through social media posts, engagement and monitoring professional content on approved social media platforms, adhering to all Su Clinica social media policies. Works closely with the Outreach Team to reach goals and objectives of program and to follow and support the vision and mission of Su Clinica at all times. Through community partnerships participates and provides community events/presentations to promote healthy living and preventative health education.

Requirements

Knowledge and skilled in use of computer and computer software (EMR, Microsoft Word, Excel, etc.) programs as necessary
Knowledge of community resources
Knowledge of SC policies and procedures.
Knowledge of the Chronic Care Model and Patient-Centered Medical Home Model (PCMH).
Knowledge of community demographics
Knowledge of outreach techniques
Knowledge of social media skills with ability to demonstrate content creation
Skilled in the preparation in the conducting of group presentations
Skilled in coordinating activities
Skilled in excellent customer service
Ability to schedule patients as needed for appointments
Ability to prepare records/reports in accordance to detailed instructions and complete projects independently
Ability to work with minimal supervision
Ability to effectively manage time and handle multiple priorities
Ability to attend workshops and conferences in and out of town
Ability to examine documents for accuracy and completeness.
Ability to maintain a flexible work schedule following clinic leave policy
Ability to maintain an effective and professional working relationship with the public and co-workers.
Ability to maintain client, office confidentiality and abides by confidentiality expectations and HIPAA guidelines.
Ability to prepare records in accordance to detailed instructions.
Ability to read, write and speak in a clear, accurate and professional manner; includes active listening skills and understanding medical terminology.
Ability to work in a fast paced environment.
Able to bend, stretch, stoop, stand, sit, and lift 30 lbs.
Able to show excellent interpersonal skills reflecting clarity, diplomacy and communicates accurately and effectively with all levels of staff and management.
Ability to communicate concerns to appropriate personnel using tact and diplomacy.
Ability to complete Compliatric Requirements in timely manner.
Bachelor’s degree in human services or health related field plus one year of experience or associate’s degree plus 3 years of experience in public-facing/customer services and information gathering.
Must demonstrate verifiable social media skills, including the ability to create, post, monitor and maintain professional content on approved social media platforms.
Driver’s license and dependable transportation required.
Bilingual English/Spanish.

Nice To Haves

Public speaking experience preferred.
Obtain and Maintain Breast Feeding Peer Counselor Certification
Obtain and Maintain Texas Deputy Voter Registrar Certification

Responsibilities

Greet and welcome patients/clients in a pleasant, respectful, culturally and linguistically appropriate manner.
Assure all patient/client questions are answered in a positive and cordial manner.
Assure the patient/client has a clear understanding of all communications when providing preventative health education and/or basic clinic information.
Provide hospital visits to new mothers, home visits as needed and provide support as needed to patients at the clinic who are on the WH Caseload given to each Outreach Worker.
Adhere to all HIPAA regulations in and outside of the Clinic.
Communicate patient information as requested to enhance patient services.
Provide information on Su Clinica as a medical home and obtain/track new referrals through first appointment status.
Provide assistance in the registration process and offer tours and clinic service information to those interested in services.
Reinforce to the patients the importance of keeping appointments or communicating changes in their appointments.
Schedule appointments and provide support services as needed to each clinic site.
Coordinate and/or participate in community health fairs/presentations to promote a healthy lifestyle.
Distribute informational printed materials such as posters, flyers, brochures & other promotional items.
Develop collaborative community relationships with local institutions such as employers, faith based organizations, schools & other community based social service agencies to promote the goals of our program.
Conduct lobby presentations within Su Clinica to promote healthy living and to identify patients who could benefit from other services such as Women’s Health, Pediatrics or Pedi Dental.
Focus on increasing new patients to pediatric clinic, pedi dental & Women’s Health.
Provide Breast Feeding Peer Counseling and work with pregnant patients of Su Clinica to provide health information promoting healthy outcomes for child birth.
Meet with new mothers at the hospital to provide assistance in scheduling first appointment for newborn.
Coordinate Su Clincia sponsored events to promote health, wellness & clinic services.
Provide Voter Registration & maintain Deputy Voter Registrar status.
Promote Community Health Center Advocacy as directed.
Act as liaison between health center, clients & community resources.
Participate on community coalitions to enhance goals of program.
Develop collaborative community relationships with local institutions such as employers, faith based organizations, schools and other community based social service agencies to promote the goals of the program.
Coordinate special events and fundraising activities for Su Clinica.
Support Community Health Center Advocacy Campaigns.
Refer clients to Outreach CAC’s for application assistance on Marketplace, CHIP and Medicaid.
Agree to participation with outreach efforts to engage young children using a variety of methods to include games, activities and costumes/mascots.
Prepare monthly reports on outcome measures of activities, number of families encountered, number of new unique users who received first appointment status.
Ensure reports are detailed, accurate and timely.
Ensure reports are based on Su Clinica Strategic Plan, Su Clinica Business Plan, Administrative Directives and the goals and objectives of the Outreach Department.
Be responsible for your own safety and the safety of others.
Obtain and maintain Breastfeeding Peer Counselor status.
Demonstrate verifiable social media skills, including the ability to create content, post, monitor, and maintain professional content on approved social media platforms.
Actively participate in team huddles and staff meetings to assure focus is on goals and objectives.
Meet with the team to ensure that the productivity and schedule is reviewed and that all activities are covered.
Help in the orientation of new employees or volunteers.
Work with Outreach team members as well as other clinic personnel to ensure a smooth and successful visit for new patients referred by Outreach.
Communicate special event information to other departments within the clinic that may be effected and/or need to know.
Provide timely and accurate reports as required.
Maintain a friendly and safe environment for self and others.
Refrain from texting and speaking on personal cell phone while on duty.
Maintain the phone on mute to avoid hearing the ringing of personal cell phone.
Fully participate in performance improvement and follow all clinic policies and procedures.
Attend work on a regular predictable schedule in accordance with clinic leave policy notifying Director of Outreach for all absences.
Perform other duties as assigned.
Submit required documentation in a timely manner (credentialing requirements, license renewals, certifications, continuing education attendance, etc.)
Fully comply with the enhanced infection control requirements of the clinic at all times.
Approach patient care as a team involving clinical and non-clinical staff (eg. Physicians, mid-levels, educators, appointment staff) to achieve patient care objectives.