COMMUNITY OUTREACH WORKER - BILINGUAL

Cook County•Chicago, IL

12h•Onsite

About The Position

The Community Outreach Worker - Bilingual helps promote and implement the strategic goals and objectives of Cook County Health (CCH) and CountyCare throughout the different communities of Cook County. They assist by fostering an environment in which community partnership objectives are viewed as a high business priority affecting the reputation and success of the Health Plan. Community Outreach Workers contribute by expanding CountyCare member and population base by promoting our health plan through partnership agreements with our network of providers and involvement with community and faith-based organizations. Community Outreach Workers are also an integral part of the promotion of CountyCare and the enrollment of people into the State’s Medicaid insurance plan by helping persons obtain appropriate insurance information to fit their needs.

Requirements

Bachelor’s Degree from an accredited college or university is required (Official transcripts required at time of interview)
Two (2) years of outreach experience in a healthcare setting, non-profit organization, governmental entity or the private sector with a focus on event planning, soliciting vendors, working with church and community based organization. Such experience must be evident from your work experience and not from your extracurricular activities is required
Bilingual skills in English/Spanish, English/Polish, English/Arabic and/or English/Mandarin required based on area of assignment is required (Bilingual testing will be administered. Passing score of 3 – High Intermediate, is required)
Must be able to travel to work sites throughout Cook County and community events is required
Must be able to work flexible hours including evenings and weekends is required
Knowledge of principles, practices and policies of the health care industry.
Knowledge of Microsoft Office Suite
Excellent verbal and written communication skills necessary to communicate complex concepts in a clear, concise manner with all levels of staff, patient population and the community composed of diverse cultures and age groups
Ability to maintain a professional demeanor and composure as a representative of CCH
Ability to prioritize, plan, and organize projects and task
Ability to initiate, develop and maintain mission-productive relationships with internal and external constituencies
Ability to work well with employees at all levels of the organization, including internal and external customer
Ability to handle all situations with tact, persuasiveness, and diplomacy
Ability to multi-task and meet deadlines in a fast paced and stressful environment
Ability to develop and write reports clearly and accurately
Must be self-directed and innovative Demonstrate attention to detail, accuracy, and precision

Nice To Haves

Master’s Degree in a clinical, business, health or social services related-field is preferred. (Official transcripts required at time of interview)
Ability to work flexible hours, including evenings and 2-3 weekends per month during the Summer season

Responsibilities

Identifies active Community-Based Organizations (CBOs) and Faith-Based Organizations (FBOs) that serve the population of CountyCare.
Develops and maintains a positive working relationship with government officials and community leaders in Cook County.
Establishes and maintains a positive working relationship with the aforementioned parties.
Develops and maintains an integrated contact database consisting of all our community, religious, business, and governmental partners to best achieve communication and programmatic strategies.
Represents CountyCare at community and faith-based events and activities.
Recommends and implements community events relevant to CountyCare’s goals and strategic objectives of expanding our membership.
Distributes literature at community meetings to promote healthy lifestyles and wellness programs and makes presentations at such events.
Organizes health fairs and other community events to promote CountyCare programs throughout the surrounding community.
Assists in managing advisory council and member engagement meetings for the health plan.
Obtains member testimonials for public hearings, media requests and other events.
Helps highlight issues that need attention performs appropriate follow-up to ensure that these items are corrected.
Remains current with insurance coverage news to support presentation topics of discussion.
Prepares monthly reports on outreach activities.
Attends conferences, seminars and training sessions on related issues.
Prepares written communication, correspondence and report as required.
Establishes strong relationships to help advance CountyCare in the community.
Performs other duties as assigned