Community Outreach Worker

Healthcare For the Homeless Inc•Baltimore, MD

16h•$40,333 - $45,711•Hybrid

About The Position

Bring Your Purpose to Work at Health Care for the Homeless Join a mission-driven team working to end homelessness through racially equitable health care, housing, and advocacy. At Health Care for the Homeless, your work changes lives. Each year, we help thousands of people in Baltimore move toward health, stability, and home. We are looking for compassionate, skilled professionals who believe everyone deserves high-quality care, dignity, and a safe place to call home. Here, you will do meaningful work alongside colleagues who are collaborative, equity-centered, and deeply committed to community wellness. Whether you provide direct care, support operations, lead programs, or advocate for change, your contribution helps build a more just and healthier Baltimore. Why HCH is the best choice for purpose-driven professionals: Mission with impact: Be part of a team working every day to end homelessness in Baltimore and beyond. People-first culture: Work in a collaborative environment grounded in compassion, authenticity, hope, racial equity, and social justice. Room to grow: Access training, professional development, and support that help you strengthen your skills and advance your career. Meaningful benefits: Enjoy affordable medical, dental, and vision coverage; generous paid time off; employer-supported retirement; paid parental leave; and loan repayment opportunities for eligible roles. Work that matters: Help deliver whole-person care, housing support, and advocacy to people who deserve dignity, respect, and stability. If you are ready to use your talent for something bigger, HCH is ready for you. Bring your expertise, your heart, and your commitment to justice—and help create a Baltimore where everyone has the opportunity to be healthy and housed.

Requirements

High school diploma, GED or equivalent required
Associate’s degree in Human Services preferred
Personal vehicle that is available for use during the workday and valid Maryland driver’s license required
At least 2 years of experience reaching out to vulnerable individuals who are often the most difficult to serv
At least 1 year of experience in connecting individuals to essential services including healthcare, mental health, and addiction services
Ability to relate effectively to homeless individuals who are at high risk for HIV and other communicable diseases.
Knowledge of Baltimore City community resources for addiction, social services and mental health
Willingness to operationalize an understanding of trauma-informed care, harm reduction, and equity-focused practices when working with diverse populations.
Ability to build trust, engage in nonjudgemental conversations, and foster meaningful connections with clients and team members. Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
Ability to de-escalate crises, provide emotional support, and connect clients to appropriate crisis services when needed.
Comfortable working in dynamic, unpredictable environments, including street-based settings and encampments.
Competence with electronic health records, email, and mobile communication tools used for coordination.

Nice To Haves

Associate’s degree in Human Services preferred

Responsibilities

Identify and engage homeless individuals on the streets, in shelters, meal programs, and other sites and serve as a bridge to connect clients with services at Health Care for the Homeless.
Using comprehensive knowledge of common health-related issues including HIV disease, mental health and substance abuse, effectively assessing homeless individuals for high-risk behavior and refer to appropriate services. Assist individuals in accessing services and resources, including making referrals to appropriate agencies. Responsible for keeping the resource list updated for clients.
Accompany clients to medical appointments, ensuring they arrive safely and on time, and provide support during their visits. Help facilitate adherence and connection to comprehensive care
Build and maintain relationships with individuals experiencing homelessness, community organizations, and stakeholders.
Effectively conduct health education and risk reduction interventions that includes safe use of medical supplies and naloxone, including proper administration and storage.
Provide operational support for the mobile clinic and street medicine team, mobile clinic transport, including setup and breakdown of outreach supplies. Assist with client flow and documentation during clinic operations.
Accurately and timely document all interventions and encounters according to agency policy
Actively participate in an integrated, multidisciplinary team to develop and implement an integrated treatment plan, within the context of an individual or family’s unique social needs, as well as contribute to interdisciplinary case conferences on an ongoing basis
Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH
Performs other duties on an as-needed basis
Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.