Community Outreach Manager - St. Clair County, IL

Alpharus Health•Caseyville, IL

About The Position

Promotes and oversees Alpharus Health’s Community Outreach & Recovery Support (CORS) Program and its services to the St. Clair County community. Ensures the program supports access to resources for homeless and housing-insecure individuals while professionally representing the program to partners, stakeholders, community members, and staff. The manager oversees program operations, compliance, service delivery, community partnerships, outreach, budgets, policies, and staff. The role includes regular field work with CORS staff and direct outreach to people experiencing homelessness and housing insecurity. The schedule may vary according to population needs and may include some evening hours.

Requirements

Bachelor’s degree in psychology, social work, mental health counseling, substance abuse counseling, or a related field.
Five to seven years of experience managing program operations, including at least two years of concurrent supervisory experience.
Experience with street outreach in roles demonstrating increasing responsibility.
Knowledge of local community dynamics in the Metro East region, opioid use disorder/substance use disorder (OUD/SUD), social determinants of health, and community partnerships.
Strong leadership, management, communication, and interpersonal skills.
Knowledge of harm reduction and trauma-informed care, with strong organizational and administrative abilities.
Valid driver’s license in good standing, automobile insurance, and a reliable automobile for travel to supervise and meet with staff at various locations.
Comprehensive knowledge of conflict resolution, intervention techniques, and confrontation skills.
Familiarity with the social, cultural, and economic makeup of the service area and ability and willingness to work with diverse populations.
Mental resolve to deal with complex, highly emotional, and/or stressful situations.
Ability to walk and move about the community or facilities for outreach activities.
Ability to use trauma-informed and harm reduction approaches and engage with people from historically disenfranchised communities, with strong patient advocacy skills.
Ability to train and administer basic first aid.
Ability to use a keyboard and video display terminal to receive, retrieve, and/or audit information and data.
Ability to respond to telephones and hear and detect alarms and unusual noises.
Ability to drive a motor vehicle and maintain a valid license and good driving record.

Nice To Haves

Master’s degree preferred.
Peer Support Worker (PSW) or Person with Lived Experience (PLE) background; CRSS certification is a plus.

Responsibilities

Manage services and initiate corrective actions to ensure program and contractual compliance and meet service delivery objectives.
Conduct comprehensive assessments, monitor operational trends and deficiencies, and recommend improvements.
Oversee partnerships with Continuums of Care (CoCs) and other community providers to expand services for the priority population and ensure access to coordinated entry.
Collaborate with harm reduction providers to reduce overdose risk and other negative outcomes among people who use drugs.
Assist the Executive Director in developing a coordination plan so CORS staff can refer individuals to community partner services.
Serve as Alpharus Health’s liaison to state agencies on program matters and contract accountability.
Assist the Executive Director with planning and monitoring program budgets and expenditures and refining program policies, standards, and services.
Approve recommendations for community engagement and referral plans.
Help staff resolve complex case problems and conduct staff meetings to review program outcomes and progress.
Serve as program liaison with partner and community organizations, criminal justice agencies, and social service agencies to maintain cooperative relationships.
Schedule and conduct presentations supporting outreach and public relations initiatives.
Hire, coach, evaluate, and manage program staff.
Join CORS Program staff in the field regularly and conduct direct outreach to individuals experiencing homelessness and housing insecurity.

Benefits

Medical, dental, and vision insurance for employees and dependents.
Employee wellness program promoting health and fitness and offering cash-saving premiums.
Employee assistance programs focused on mental health.
403(b) retirement plan with a 3% employer match.
Short-term and long-term disability insurance, life insurance, and AD&D insurance paid for by Alpharus.
Flexible Spending Accounts for medical and dependent care.
Public Service Loan Forgiveness (PSLF).
18 paid time off days per year, with accrual rates increasing with years of service.
9 paid company holidays.
Training and development programs.
Tuition reimbursement up to $5,250 per calendar year.
eLearning access to online courses offering CEUs and job-related training.
Formal and informal clinical supervision.