COMMUNITY OUTREACH LIAISON

Salience TMS Neuro Solutions•Plano, TX

6d•Remote

About The Position

The Community Outreach Liaison is responsible for developing and strengthening relationships with healthcare providers, medical practices, health systems, and community partners to increase awareness, referrals, and access to Salience Health services. This relationship-driven business development role focuses on provider outreach, education, presentations, networking, and consistent follow-up to develop new referral opportunities and strengthen existing partnerships. The Community Outreach Liaison manages an assigned geographic territory, identifies referral opportunities, develops account strategies, tracks referral and account performance, and collaborates with internal teams to support referral growth and patient access. The ideal candidate is personable, proactive, organized, driven, and comfortable working independently in a field-based environment while meeting measurable business-development goals.

Requirements

Ability to build and maintain genuine, long-term professional relationships with healthcare providers, practice leaders, and community partners.
Demonstrated ability to develop professional relationships and generate new business, referrals, partnerships, or other measurable opportunities.
Strong interpersonal, verbal, and written communication skills.
Ability to confidently communicate with physicians, advanced practice providers, executives, therapists, practice managers, and other healthcare professionals.
Strong presentation and provider-education skills.
Highly proactive approach to identifying new opportunities and developing referral relationships.
Strong organizational and time-management skills with the ability to independently manage a geographic territory.
Ability to prioritize accounts and activities based on opportunity, referral performance, relationship strength, and potential return on time and resources.
Strong follow-through, accountability, and ability to manage multiple relationships, commitments, and priorities.
Ability to work independently in a field-based environment while collaborating effectively with internal teams.
Ability to develop and execute account-specific business-development strategies.
Strong analytical and problem-solving skills with the ability to interpret account and territory performance data.
Comfortable working toward measurable monthly and quarterly performance goals.
Ability to adapt outreach strategies based on provider needs, account performance, market conditions, and organizational priorities.
Professional and courteous demeanor when representing Salience Health in healthcare and community settings.
Ability to maintain confidentiality and appropriately handle sensitive patient, provider, referral, and company information.
Proficiency with computers, Microsoft Office applications, CRM systems, and basic reporting tools.
Ability to learn and navigate multiple software applications and organizational systems.
Valid driver's license and reliable transportation required.
Ability to consistently travel throughout an assigned geographic territory to conduct provider visits, meetings, community outreach, networking activities, and other business-development responsibilities.
High School diploma or equivalent required.
2+ years of experience in healthcare, medical sales, physician relations, business development, community outreach, or a related field.
Demonstrated experience building professional relationships and developing new business, referrals, partnerships, or accounts.
Experience working independently and managing multiple priorities, accounts, or a geographic territory.
Experience meeting measurable performance goals or business-development objectives preferred.
Experience using CRM systems, Microsoft Office, and basic reporting tools preferred.
Frequently sit, stand, and walk while performing field-based and office responsibilities.
Frequently walk throughout medical practices, healthcare organizations, offices, community locations, and other external environments.
Frequently use hands and fingers to operate a keyboard, mouse, telephone, mobile device, and other office equipment.
Frequently communicate verbally and hear conversations in person and by telephone.
Frequently reach, grasp, carry, and handle materials, presentation supplies, marketing materials, and other items necessary for outreach activities.
Occasionally bend, stoop, kneel, crouch, or reach while performing job duties or accessing materials.
Occasionally lift, carry, push, or pull items weighing up to 20 pounds, including presentation materials, supplies, or equipment.
Ability to travel independently throughout the assigned geographic territory using reliable transportation.
Ability to enter and exit a vehicle and navigate a variety of professional, healthcare, community, and office environments.
Ability to read printed materials and electronic documents with or without corrective lenses.
Ability to perform prolonged computer work requiring close visual acuity.
Ability to review CRM records, reports, spreadsheets, account information, referral data, correspondence, presentations, and other business-development documentation accurately.
Ability to read and interpret information displayed on computer monitors, mobile devices, presentation materials, and printed documents.
Ability to distinguish numbers, letters, symbols, and other detailed information.
Ability to shift visual focus between computer monitors, printed materials, mobile devices, presentation materials, and the surrounding environment throughout the workday.
Ability to visually navigate and safely move through office, healthcare, community, and field-based environments.
Ability to develop and maintain professional relationships and recognize opportunities for relationship development and referral growth.
Ability to analyze provider, account, territory, referral, and activity data to identify trends, opportunities, declining accounts, and areas requiring additional engagement.
Ability to prioritize accounts, provider visits, outreach activities, follow-up, and other responsibilities based on business opportunity and organizational priorities.
Ability to develop account-specific strategies based on referral volume, growth potential, relationship strength, account performance, and provider needs.
Ability to communicate complex healthcare service information clearly and appropriately to physicians, advanced practice providers, practice leaders, executives, and other professional audiences.
Ability to listen effectively, understand provider and practice needs, and adapt communication and outreach strategies accordingly.
Ability to exercise sound judgment and make timely decisions when managing relationships, prioritizing territory activities, and identifying business-development opportunities.
Ability to manage multiple relationships, accounts, appointments, follow-up activities, and deadlines while maintaining organization and attention to detail.
Ability to maintain concentration and professionalism during frequent interactions, interruptions, schedule changes, and competing priorities.
Ability to learn and apply information regarding Salience Health services, clinical models, referral processes, patient access procedures, CRM systems, and organizational processes.
Ability to interpret and utilize CRM reports, referral trends, account activity, and other business-development data.
Ability to develop solutions to account challenges, referral barriers, relationship concerns, and other business-development issues.
Ability to maintain consistent productivity, follow-through, and accountability while working independently.
Ability to adapt strategies and communication approaches based on changing provider needs, account performance, market conditions, and organizational priorities.
Ability to maintain confidentiality and exercise discretion when managing sensitive patient, provider, referral, and company information.

Nice To Haves

Experience working with physician practices, health systems, ACOs, behavioral health, primary care, or specialty healthcare.
Existing professional relationships with healthcare providers or organizations in the North Texas market.
Experience in behavioral health, psychiatry, TMS, primary care, or value-based care.
Experience presenting to groups of healthcare professionals.
Experience managing a book of business, referral territory, geographic territory, or strategic accounts.
Bachelor's degree in business, healthcare administration, marketing, communications, or related field.

Responsibilities

Develop and maintain strong professional relationships with physicians, advanced practice providers, therapists, practice managers, healthcare leadership, and community partners.
Conduct consistent in-person visits, provider meetings, educational presentations, networking activities, and follow-up communication with referral sources.
Establish Salience Health as a trusted clinical and community resource within the assigned geographic territory.
Develop meaningful, long-term relationships with providers and practice leaders rather than focusing solely on activity or visit volume.
Maintain consistent communication and follow-up with existing and prospective referral sources.
Represent Salience Health professionally at community events, provider meetings, networking events, healthcare organizations, and other relevant activities.
Identify new referral opportunities within primary care, psychiatry, behavioral health, specialty practices, ACOs, health systems, and other strategic healthcare partners.
Educate referring providers and healthcare organizations regarding Salience Health services, patient access, referral processes, clinical models, and appropriate patient populations.
Develop strategies to establish new referring provider accounts and convert relationships into active referral sources.
Create and execute account-specific strategies for high-value referring practices.
Strengthen and protect existing high-value referral accounts and identify opportunities to increase account activity.
Identify declining, growing, and high-opportunity accounts and develop appropriate outreach strategies.
Support growth of Salience Health referrals, including external TMS referrals and other applicable service referrals.
Independently manage an assigned geographic territory and prioritize activities based on referral volume, growth potential, relationship strength, account performance, and business opportunity.
Track provider visits, outreach activity, referrals, account growth, opportunities, and other business-development activities within CRM and reporting systems.
Analyze territory and account performance to identify trends, opportunities, declining accounts, and areas requiring additional engagement.
Maintain organized and accurate records of referral sources, account activity, follow-up, opportunities, and relationship development.
Develop and maintain a pipeline of prospective referring providers, practices, healthcare organizations, and community partners.
Collaborate closely with clinical, marketing, intake, operations, and leadership teams to support referral growth, referral conversion, and patient access.
Communicate provider and community feedback to appropriate internal departments.
Identify barriers to referral conversion or patient access and communicate opportunities for improvement to appropriate leadership.
Support departmental and organizational business-development initiatives and strategic priorities.
Meet or exceed established monthly and quarterly referral, activity, account-development, and territory performance goals.
Perform other duties and special projects as assigned.