Community Outreach Coordinator

Senior Helpers - Cheyenne•Cheyenne, WY

22h•Onsite

About The Position

Be the trusted face of Senior Helpers for our referral partners and the families they serve. Senior Helpers is a nationally recognized leader in home care and our success is built on strong, meaningful relationships with the professionals and organizations who trust us with their referrals. As a Community Outreach Coordinator, you’ll be the key connector who strengthens those partnerships, ensures exceptional client experiences, and represents our mission throughout the Cheyenne community. This role is ideal for someone who loves networking and relationship building AND brings the process discipline to document, follow through, and deliver consistently. You’ll need both halves: the relational energy to open doors and the analytical rigor to keep them open. Cheyenne’s close-knit professional community means real visibility, genuine relationships, and meaningful impact from day one. This position demands two things in roughly equal measure and the best candidates bring both naturally. People Energy: Building rapport, initiating contact, getting people emotionally invested in Senior Helpers and keeping those relationships warm over time. Process Discipline: Accurate care plan documentation, consistent follow-up cadence, adherence to quality standards, and reliable performance in repetitive tasks. You’ll serve as the bridge between Senior Helpers, our referral partners, and the families who rely on us. Your work will directly influence our reputation, our growth, and the confidence professionals place in recommending our services.

Requirements

Minimum one year of professional experience in business development, marketing or similar role
Demonstrated ability to build trust quickly with hospitals, rehabs, senior living communities, physicians and other community referral partners
Equally comfortable in a referral partner conversation and updating a detailed care plan: you bridge the relational and the procedural
Process-oriented: you follow policy, document accurately, and take pride in getting details right the first time
Strong communication skills and the ability to adapt to different personalities and environments
Ability to speak about Senior Helpers’ services in a compelling, mission-driven way
Skilled problem solver who thrives managing multiple priorities in a dynamic environment
Comfort attending events, trade shows, and community activities
Basic understanding of brand representation and referral-based growth

Nice To Haves

Experience in home care or similar senior setting a huge positive

Responsibilities

Grow and maintain referral relationships by engaging with hospitals, rehabs, senior living communities, physicians, and other community partners
Represent Senior Helpers at trade shows, networking events, and community activities, positioning us as the preferred home care provider
Identify new referral sources and nurture long-term partnerships through consistent outreach and follow-up
Conduct client assessments including intake, care plan development, and recommendations for additional community resources
Guide new clients through onboarding, including caregiver introductions, first-day check-ins, and 30-day follow-up visits
Ensure client and family satisfaction, collaborating with internal teams and family members to resolve concerns
Visit clients on a rolling 90-day schedule to assess service quality, update care plans, and support evolving needs
Use Senior Helpers’ LIFE Profile tool (a structured assessment tool) to identify opportunities to increase or adjust service hours based on changing client needs
Support client engagement activities, such as sending birthday cards, grief baskets, and other thoughtful touches
Support caregiver recruiting efforts, including interviewing and hiring in collaboration with operations leadership
Perform additional duties as needed to support operations and client care