Community Outreach Coordinator

The Marine Mammal Center•Sausalito, CA

8h•$28 - $30•Onsite

About The Position

The Community Outreach Coordinator leads delivery methods that increase visibility of The Marine Mammal Center’s mission and strategic priorities within the surrounding community in collaboration with the team and other departments. This position will include identifying key audiences, creating messaging and materials, planning and implementing events and activities that will engage the community and build strong relationships, ensuring the Center’s mission and strategic priorities are effectively communicated to the community.

Requirements

Passion for marine and environmental conservation and the mission of The Marine Mammal Center.
Knowledge of and/or experience in a zoo/aquarium/museum setting is desirable.
Ability to provide exceptional customer service to a variety of audiences which includes frequent interactions with visitors and volunteers.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to understand and follow written and oral instructions and priorities as set by management.
Ability to work collaboratively and maintain open communication in a team environment.
Ability to adapt and learn from change, challenges, and feedback.
Basic organizational skills including attention to detail, multi-tasking, and time-management.
Skills using or ability to learn Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Word).
Skills using or ability to learn video conference technology (Slack, Teams, Zoom).
Skills using, or ability to learn, Adobe Photoshop, Adobe Illustrator, and Canva.
Ability to establish and maintain effective working relationships with those contacted in the course of work, which may include staff, volunteers, training participants, and members of the public.
Ability to practice self-awareness and respect while engaging with staff, volunteers, training participants, and members of the public.
Willingness to support and participate in the Center’s diversity, equity, and inclusion programs.
This position requires a combination of education and/or experience equivalent to a bachelor’s degree in environmental education, natural sciences, communications, or related field; and 2 years of experience conducting outreach and/or community engagement and working with volunteers.
Valid driver license with acceptable motor vehicle record to maintain standards of insurability. (Must be 21+ years old as frequently driving company vehicles is required for this position.)

Responsibilities

Create and update content and materials for community outreach programs (i.e. fairs, presentations), including displays, graphics, videos, and engagement activities.
Maintain the Conservation Engagement materials and resources for offsite fairs/events, including the Center’s specimen inventory.
Support the implementation of current and new community outreach offerings (fairs, outreach presentation, community partner relationships, etc.), including scheduling, preparing and maintaining materials and spaces, training, and budgeting.
Support program evaluation efforts and behavior change research across Conservation Engagement programs.
Provide optimized cross-organizational development and delivery of exceptional community engagement programs.
Support safe-wildlife campaign message testing and outreach to community partners
Assist in performing evaluation of public engagement levels of programs, adjusting accordingly.
Lead training for education volunteers to prepare for outreach events and community engagement.
Ensure adequate staffing for community outreach fairs and events is met.
Serve as a contact and point person for volunteers throughout the day as questions arise.
Serve as a mentor and guide for community engagement volunteers.
Approach and interact with guests to personalize their experience at the Center or Center-led outreach activities.
Troubleshoot and diffuse potentially negative guest situations with a high level of hospitality, escalating as needed, and coordinating communication across Conservation Engagement Team.
Represent and promote the Center through donor cultivation participation in partnership with the department as opportunities arise.
Perform special projects and research as assigned.
Perform other duties as assigned.