PACE Community Outreach and Enrollment Manager

Pace Place•Jacksonville, FL

1d•Onsite

About The Position

Under the direction of the PACE - Executive Director, the Community Outreach and Enrollment Manager coordinates and oversees all marketing and program development activities including geriatric programs, outreach programs, community, and fundraising events. Responsible for supervising the Enrollment Specialist and Marketing team with a positive approach to include - implementing marketing activities, attending community events, overseeing the intake and enrollment processes, and developing all collateral materials, developing, and maintaining all divisional/departmental newsletters, brochures, etc. Develops and maintains business contacts and relationships across the service areas with agencies and providers affiliated with the elderly and participates in the interdisciplinary team (IDT) process.

Requirements

Fluent English, secondary language a benefit
Experience working with a Medicare/Medicaid waiver program or demonstration project preferred.
Demonstrates experience in human service care delivery system
Experience with service providers in a community-based setting, acute or long-term care facilities preferred
Experience and knowledge of social service principles and practices relating to elderly population
Working knowledge of physical, psychosocial, behavioral, and family needs of the elderly
Knowledge of the Medicare and Medicaid programs
Capability to relate this information to determine eligibility requirements for PACE Partners
Working knowledge of service area community health and social service delivery systems and aging networks
Effective written and oral communication skills
Strong interpersonal skills
Ability to effectively present program model and philosophy to individuals, groups, and families
Strong communication skills with ability to listen
Ability to communicate and articulate PACE Partners services and benefits to medical and senior services professionals in a clear and concise manner
Excellent presentation skills for both small and large audiences
Comply with all state and/or federal regulations to ensure all complaints regarding quality of care or service delivery are properly processed as a grievance.
Comply with all state and/or federal regulations to ensure all individual issues within a grievance are reviewed, considered, and resolved.
Ability to work autonomously but yet support the needs of PACE Partners and your fellow team members
Minimum three-years’ experience within marketing, public relations, or social services type activities
Minimum two-years of documented sales success, preferably in selling services to medical professionals within the Jacksonville area
Clinical background / No licensures required
Computer proficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Have 1 year of experience working with a frail or elderly population OR, if the individual has less than 1 year of experience but meets all other job requirements, the candidate must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.
Customer Relationship Management (CRM) and sales force automation systems experience required
Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.

Nice To Haves

secondary language a benefit
First Aid and CPR certification is important, but not mandatory

Responsibilities

Ensures adherence to PACE Partners marketing plan and implements the marketing plan with the development of activities and a yearly timeline of events
Develops and implements a comprehensive marketing / strategic plan for all areas of responsibility
Contributes to the development and managing of marketing operational budget
Oversees all aspects of the developed material for the program and presentation material to community groups, families, and individuals; all promotional and educational materials including newsletters, web pages, brochures, participant handbooks, guides, other multimedia for presentations
Oversight and continued outreach of marketing efforts within all counties served
Ensuring compliance within all State and Federal regulations for marketing and intake processes
Oversight of the development, implementation and revisions as needed of all marketing material
Develops and maintains consistent contact with existing and potential referral resources
Responsible for the procurement and inventory of all marketing supplies, stock, and equipment for promotional purposes
Continued growth in census as established within the intake and marketing plan
Oversees all aspects of the intake and assessment information provided to the PACE Partners team to ensure that appropriate program candidates are assessed
Data management that supports and identifies referral resources, intake process improvements and growth
Builds and maintains effective collaborative relationships with area agencies and providers affiliated with the elderly and supplemental target market
Functions as the representative for PACE Partners
Supervises personnel involved within the intake and marketing team
Must be flexible in work hours
Punctual and regular attendance