Community Operations Manager

Cohere Life•Frisco, TX

2d•Onsite

About The Position

Cohere is hiring a Community Operations Manager in Frisco, Texas, to oversee the operational details of a large-scale master-planned community. The role covers community governance, landscape and facilities management, vendor and contract relationships, maintenance, financial oversight, administrative work, and resident communication. The manager works with residents, vendors, contractors, board members, the community team, the Executive Director, and internal partners to protect the community’s physical and financial health and provide a responsive, well-managed resident experience. The position calls for strong organization, attention to detail, financial awareness, sound judgment, and the ability to manage competing priorities. The manager is expected to take ownership of issues through resolution and support governance through education, communication, transparency, collaboration, and mutual respect. The role requires a flexible schedule, including occasional evenings and weekends as community needs require, and off-site responsibilities involving driving.

Requirements

At least 5 years of progressively responsible experience in community association management, community operations, or a closely related environment.
Bachelor’s degree in a relevant field with transferable skills and knowledge.
Strong understanding of large-scale community operations, including landscape management, facilities, budgeting, community financials, and vendor oversight.
Cultural awareness and adaptability, with the ability to build trust, communicate effectively, and provide high-quality service within a diverse, international community.
Experience negotiating contracts and managing vendor and contractor relationships.
Working knowledge of community governance, covenants, compliance, and architectural guidelines.
Strong financial acumen and ability to understand budgets, financial statements, expenses, and operational impacts.
Excellent organization, prioritization, follow-through, and attention to detail.
Sound judgment and ability to independently identify issues, evaluate options, and drive matters to resolution.
Strong written and verbal communication skills and ability to build productive relationships with a wide variety of stakeholders.
Ability to manage multiple priorities while remaining professional and composed in challenging situations.
Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work a flexible schedule, including occasional evenings and weekends as community needs require.
Valid driver’s license, acceptable driving record, and reliable transportation for off-site responsibilities.
Ability to frequently lift and/or move up to 30 pounds and remain on your feet for extended periods.

Nice To Haves

CAI professional certification is preferred.

Responsibilities

Oversee the community’s day-to-day operational needs and take ownership of follow-through and outcomes.
Inspect community property and assets, identify maintenance needs, and coordinate timely resolutions with contractors and service providers.
Oversee preventive and ongoing maintenance of landscaping, pools, amenities, and other shared spaces.
Monitor community conditions for risks and recommend practical solutions to protect physical and financial health.
Support community governance, including board matters, governing documents, guidelines, compliance processes, and architectural/design review.
Respond professionally to questions and concerns from residents, owners, and stakeholders, taking issues through resolution and keeping relevant people informed.
Maintain accurate association records, documentation, correspondence, and community files.
Coordinate design review applications, committee materials, owner and contractor communications, and follow-up on decisions.
Build vendor and contractor relationships and set expectations for quality, performance, scope, and accountability.
Manage vendor sourcing, bidding, selection, contracts, and ongoing service relationships.
Oversee landscaping and other contracted services, identify issues early, and work with vendors on solutions.
Ensure contracted work meets community standards and address performance concerns promptly and professionally.
Support annual budget preparation and ongoing financial stewardship of community resources.
Review financial information, including budgets, financial statements, operating expenses, and vendor costs.
Balance operational needs with responsible financial decisions and identify opportunities to improve effectiveness and efficiency.
Manage administrative priorities, projects, records, communications, and follow-up accurately.
Collaborate with the Executive Director, community team, residents, board members, vendors, contractors, and Cohere partners to resolve problems and advance priorities.
Communicate clearly, responsively, and professionally, including on complex or sensitive matters.
Contribute to a team culture of accountability, collaboration, shared knowledge, and continuous improvement.
Build trust through visible, dependable, and consistent interactions and community initiatives.

Benefits

Medical coverage available on the first day.
Employer-paid dental coverage.
Vision coverage.
401(k) retirement plan.
Employer-paid life insurance, AD&D, and long-term disability coverage.
Pet insurance options.
Employee Assistance Program with mental health, financial, legal, and family support resources.
Travel assistance and identity theft protection.
Complimentary will preparation services.
Generous paid time off.
16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO.
Professional development and growth opportunities.