Community Operations Coordinator

Check out our current openings•Washington, DC

5d•Onsite

About The Position

The Community Operations Coordinator plays a key role in supporting both administrative operations and field activities for the management of community associations. This position is responsible for attending court proceedings related to delinquent accounts, assisting with onsite community events, performing office administrative duties, and providing operational support. The ideal candidate is organized, adaptable, and comfortable balancing legal, administrative, and customer-facing responsibilities.

Requirements

High school diploma required
1–3 years of experience in property management, administrative support, or a related field preferred
Experience attending court proceedings or handling legal documentation is a plus
Strong organizational skills with high attention to detail
Strong time management and multitasking skills
Excellent customer service skills
Excellent communication and interpersonal skills
Ability to handle sensitive legal situations professionally and confidentially
Regular local travel throughout DC Metro Area is required using a personal vehicle.
Proficiency in Microsoft Office (Outlook, Word, Excel)
Frequent movement between office, court, and community locations may involve working outdoors in varying weather conditions.
Prolonged periods of sitting, standing, and walking
Ability to navigate stairs and uneven terrain when conducting inspections.
Ability to lift and carry up to 25 pounds.

Nice To Haves

associate or bachelor’s degree preferred
experience with Vantaca or similar property management software preferred.

Responsibilities

Attend court hearings for delinquent assessment collection cases on behalf of community associations
Prepare, organize, and present required account documentation and records
Coordinate with attorneys and internal teams regarding case status and required follow-up
Update internal systems with court outcomes and maintain accurate case records
Perform general office administrative tasks, including data entry, filing, and document management
Manage and track certified mail, including retrieving items from the post office and ensuring proper documentation and distribution
Assist with setup, coordination, and breakdown of onsite community events and meetings
Support community managers during resident-facing events
Provide professional interaction with board members, residents, and vendors during events
Help coordinate materials, signage, and event logistics
Conduct compliance inspections when needed, ensuring adherence to community guidelines and standards
Document inspection findings and communicate violations in accordance with company policy
Provide coverage for team members in field roles as necessary
Prepare and submit billing documentation for reimbursable services performed outside of management agreements.