Community Navigator (Charleston, SC)

Ounce of Care•Charleston, SC

10d•$26 - $32•Onsite

About The Position

Ounce is seeking a part-time Community Navigator to serve as the face of Ounce within affordable housing communities in Charleston, South Carolina. The role works directly with residents, housing and community partners, and Ounce’s broader team to improve access to care and services. Community Navigators proactively engage residents, build trust in Ounce’s mission, and find creative ways to connect with them, including door-to-door flyering, community events, tabling, and phone outreach. They support residents with scheduling doctor’s appointments, applying for benefits such as SNAP, TANF, and LIHEAP, and navigating health and wellness services. They make and track referrals using Ounce’s technology platform and provide timely follow-through. The role also involves listening to residents, identifying needs, coordinating with local partners, and planning and hosting ongoing on-site programming. The schedule is four weekdays per week, with hours determined in partnership with the manager and according to property needs. Consistent attendance, proactive communication, accurate documentation, and dependable follow-through are essential. The position requires commuting within Charleston four days per week. The hourly rate is $26–$32.

Requirements

Experience navigating government benefits, such as SNAP, TANF, LIHEAP, and Medicaid.
Experience coordinating care with local organizations.
Interest in hands-on community work, including community organizing, and customer-service roles.
Ability to work within affordable housing communities in Charleston and maintain a residents-first approach.
Ability to commute within Charleston four days per week.
Ability to commit to a set schedule and communicate proactively and reliably.

Nice To Haves

Understanding of the unique opportunities and challenges affordable housing residents face.
Having lived in the area and/or worked in a community-based role.

Responsibilities

Proactively engage residents in affordable housing communities through door-to-door flyering, community events, tabling, and phone outreach.
Build trust with residents and promote Ounce’s mission.
Help residents schedule doctor’s appointments and apply for benefits they may be eligible for, including SNAP, TANF, and LIHEAP.
Act as a health and wellness advocate and provide ongoing support related to residents’ health, benefits, and financial needs.
Make and track referrals using Ounce’s technology platform and follow through promptly with residents.
Build trust and respect with residents, listen to them, convene them, and proactively identify their needs.
Work with local community partners to help residents access high-quality services and receive respectful, empathetic care.
Accurately document outreach, services, referrals, and resident interactions in the Ounce platform in a timely manner.
Build and maintain local partnerships that align with resident needs and support community programming.
Plan, coordinate, and host ongoing on-site programming and events, ensuring each property has consistent monthly engagement opportunities.
Attend required team meetings, trainings, and check-ins and participate as a member of the Ounce community team.
Maintain a consistent committed schedule, communicate proactively, and reliably fulfill on-site responsibilities.