Community Navigator (Charleston, SC)

Ounce of Care•Charleston, SC

9d•Onsite

About The Position

Ounce is hiring a part-time Community Navigator to serve as its representative in affordable housing communities in Charleston, South Carolina. The role involves working directly with residents, housing and community partners, and Ounce’s broader team to improve access to care and services. Community Navigators engage residents, help coordinate health and social services, and build trusted relationships within the community. The schedule is four days per week, with weekday hours set in partnership with the manager and based on property needs. Once scheduled, the Navigator is expected to maintain consistent days at the property. The role requires commuting within Charleston four days per week and a reliable, on-site presence. The hourly rate is $26–$32. Ounce values clear communication, reliability, and dependable follow-through. Navigators are expected to attend team meetings, trainings, and check-ins, document work promptly in Ounce’s technology platform, and contribute to the Ounce community team.

Requirements

Experience navigating government benefits, such as SNAP, TANF, LIHEAP, or Medicaid, and coordinating care with local organizations.
Ability to commute within Charleston four days per week.
Ability to commit to a set schedule and maintain consistent scheduled days at the property.
Clear, proactive communication, reliability, and dependable follow-through.
Ability to balance multiple responsibilities and tasks.

Nice To Haves

Experience living in the area and/or working in a community-based role.
Understanding of the opportunities and challenges faced by affordable housing residents.
Interest in community organizing and hands-on, on-the-ground work.
Experience or aptitude in customer-service roles.

Responsibilities

Proactively engage affordable housing residents through methods such as door-to-door flyering, community events, tabling, and phone outreach.
Build trust in Ounce’s mission and serve as its face within the community.
Help residents schedule doctor’s appointments and apply for benefits for which they may be eligible, such as SNAP, TANF, and LIHEAP.
Act as a health and wellness advocate and provide ongoing follow-up and support related to residents’ health, benefits, and financial needs.
Make and track referrals in Ounce’s technology platform and follow through with residents promptly.
Build relationships with residents, convene and listen to them, and proactively identify their needs.
Work with local community partners to help ensure residents can access high-quality services and are treated with respect and empathy.
Accurately and promptly document outreach, services, referrals, and resident interactions in the Ounce platform.
Build and maintain local partnerships aligned with resident needs and community programming.
Plan, coordinate, and host on-site programming and events, ensuring consistent monthly engagement opportunities at each property.
Attend required team meetings, trainings, and check-ins and participate as a member of the Ounce community team.
Maintain a consistent scheduled presence at the property and communicate proactively and reliably.