Community Mortgage Bank Sales Consultant (SAFE) - Bilingual

Wells Fargo•Hawthorne, CA

8d•Onsite

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and involves originating mortgage loans, building customer relationships, and supporting branch employees' knowledge of mortgage products and processes. The consultant helps customers understand Wells Fargo Home Mortgage programs, analyzes their needs, and offers appropriate mortgage products while delivering high-quality service throughout the loan origination process. The position involves mortgage sales and application processing, including reviewing rates and terms within guidelines, conducting outbound customer calls, and completing related tracking activities. The consultant collaborates with branch leadership, fulfillment partners, and other employees, while adhering to company policies, underwriting and compliance requirements, and loan procedures. The role also requires maintaining knowledge of mortgage industry developments and building visibility for Wells Fargo Home Mortgage in the assigned market. This is a SAFE position with customer contact that may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment is contingent on satisfying applicable SAFE Mortgage Licensing Act and Regulation Z Loan Originator requirements, including background and ongoing regulatory standards. SAFE registration is required at the time of employment, and Wells Fargo initiates the registration process after the start date. The role requires willingness to travel, reliable transportation, passing a Spanish language assessment, and availability to work nights, weekends, or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Wells Fargo offers eligible employees a comprehensive benefits package.

Requirements

At least 2 years of sales experience, or equivalent experience demonstrated through work experience, training, military experience, or education.
Bilingual speaking and reading proficiency in Spanish and English.
Willingness to travel.
Must take and pass the required Spanish language assessment.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration requirements at the time of employment and applicable SAFE Mortgage Licensing Act and Regulation Z Loan Originator requirements, including financial responsibility, character, general financial fitness, criminal background, and ongoing regulatory standards.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage sales and purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized low- and moderate-income mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership by coaching, training, and mentoring.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Understand customers' needs, provide high-quality customer service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to clients' needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow applicable policies, underwriting requirements, compliance requirements, and loan procedures, and collaborate with fulfillment partners throughout origination.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Perform miscellaneous duties as needed and required.