Community Mortgage Bank Sales Consultant (SAFE) - Bilingual

Wells Fargo Bank•Inglewood, CA

About The Position

Wells Fargo is seeking a Community Mortgage Bank Sales Consultant in Consumer Lending as part of Home Lending. The consultant sits within assigned bank branches and originates mortgage loans, working with branch leadership and employees to build knowledge of mortgage products and processes. The role involves engaging existing and prospective customers, understanding their needs, explaining Wells Fargo Home Mortgage programs, and recommending mortgage products that fit their needs. The consultant processes mortgage applications, reviews rates and terms within guidelines, and maintains customer satisfaction through timely, proactive communication. The position also requires collaboration with fulfillment partners, ongoing product and underwriting training, compliance with lending policies and regulations, and awareness of mortgage industry developments in the assigned market. The employee is expected to build visibility for Wells Fargo Home Mortgage in the marketplace. This SAFE position has customer contact and may involve offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment is contingent on meeting SAFE Mortgage Licensing Act requirements, registration requirements, applicable Loan Originator qualifications, and background and ongoing regulatory screening requirements. The position requires Spanish language assessment, travel, reliable transportation, and availability to work nights, weekends, or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Eligible employees may receive Wells Fargo benefits.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and reading proficiency in Spanish and English.
Willingness to travel.
Must take and pass the required Spanish language assessment.
Reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration requirements at the time of employment.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgages and purchase fundings over the past 12 months referred primarily from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized LMI mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience educating clients on various mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.

Responsibilities

Sit within assigned bank branches and originate mortgage loans.
Collaborate with branch leadership and participate in branch huddles.
Mentor and coach employees to increase their knowledge of mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete associated tracking activities.
Understand customers’ needs, provide high-quality service, and inform prospective and existing customers about Wells Fargo Home Mortgage programs.
Analyze customer needs and offer appropriate mortgage loan products.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of products, policies, procedures, and underwriting requirements.
Follow applicable policies, underwriting requirements, compliance requirements, and loan procedures.
Collaborate with fulfillment partners throughout the origination process.
Stay informed about mortgage industry trends and developments in the assigned market and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
Perform miscellaneous duties as needed and required.