CA-WA Community Mortgage Bank Sales Consultant (SAFE) -Bilingual Spanish

Wells Fargo•Gardena, CA

8d•Onsite

About The Position

Wells Fargo is hiring a Community Mortgage Bank Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role is based within assigned bank branches and originates mortgage loans, partnering with branch leadership and employees to promote understanding of mortgage products and processes. The consultant contacts existing and prospective customers, assesses their needs, explains relevant home mortgage programs, and recommends mortgage products. The role also processes mortgage applications, reviews rates and terms within guidelines, and maintains timely, proactive customer communication throughout loan origination. The consultant works with fulfillment partners and follows company policies, underwriting, compliance, and loan requirements while building visibility for Wells Fargo Home Mortgage in the assigned market. This is a SAFE position with customer contact that may involve offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires SAFE registration and continued compliance with applicable SAFE Mortgage Licensing Act, Regulation Z Loan Originator, and Consumer Financial Protection Bureau requirements, including background and financial-responsibility standards. Wells Fargo initiates the SAFE registration process after employment begins. The role requires Spanish-language assessment, reliable transportation, and willingness to travel, and may require work nights, weekends, or holidays as needed or scheduled. Compensation includes an hourly base rate at or above applicable minimum wage, with the opportunity to earn additional commission. Eligible employees may receive Wells Fargo benefits.

Requirements

At least 2 years of sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and reading proficiency in Spanish and English.
Pass the required Spanish-language assessment.
Willingness to travel and reliable transportation.
Ability to work nights, weekends, or holidays as needed or scheduled.
Meet SAFE registration requirements at the time of employment and ongoing regulatory requirements for a Loan Originator, including applicable financial responsibility, character, financial fitness, and criminal background standards.
Comply with Consumer Financial Protection Bureau Loan Originator qualification requirements and related Wells Fargo policies.

Nice To Haves

At least 2 years of mortgage retail sales experience.
Expertise in general lending products and overall mortgage industry experience.
Experience with retail residential mortgage purchase fundings over the past 12 months, primarily referred from established local or external sources.
Established relationships with diverse realtor organizations and affordable lending nonprofits in the assigned market.
Experience with community loan products, including specialized low- and moderate-income mortgage solutions, lender-paid assistance programs, and third-party assistance programs.
FHA/VA and conventional loan experience.
Knowledge of sales prospecting and generating referrals.
Experience educating clients on mortgage purchase programs.
Experience developing and cultivating professional relationships.
Customer service experience.
Basic Microsoft Office skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to provide leadership through coaching, training, and mentoring.

Responsibilities

Originate mortgage loans while sitting within assigned bank branches.
Collaborate with branch leadership, participate in branch huddles, and mentor and coach employees on mortgage products and processes.
Conduct outbound calls to existing and prospective customers about mortgage loan products and complete related tracking activities.
Understand customer needs, provide high-quality service, explain Wells Fargo Home Mortgage programs, and analyze and offer mortgage products suited to client needs.
Process mortgage loan applications and review rates and terms within guidelines.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Follow applicable policies, underwriting requirements, compliance requirements, and loan procedures; collaborate with fulfillment partners throughout origination.
Stay informed about mortgage industry trends and developments in the assigned market and build visibility for Wells Fargo Home Mortgage.
Perform miscellaneous duties as needed and required.