Community Marketing and Enrollment Specialist

Harbor Health Services, Inc.•Brockton, MA

17h•$27 - $41•Onsite

About The Position

Harbor Health operates two Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows frail elders to remain living in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are currently seeking a Community Marketing and Enrollment Specialist to join our team based out of Brockton location. Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Role: The Community Marketing and Enrollment Specialist successfully guides elders and their caregivers through the Harbor Health Elder Service Plan enrollment process to increase overall enrollment in the program. The Marketing and Enrollment Specialist is responsible for developing and implementing effective communication strategies to overcome objectives, manage interaction with internal PACE stake holders and coordinating all enrollment activities.

Requirements

Associates Degree in Marketing, Sales, Communications, Public Relations, Public Health or related degree or equivalent experience in geriatrics, healthcare, marketing or sales
Minimum of 1 year of complex, long sales cycle experience, including selling over the phone or face-to-face meetings, preferably with diverse populations
One year of client facing engagement within a social service or social work field including client goal setting, motivating clients to achieve personal goals and tracking clients progress may be substituted for 1 year of sales experience.
Track record of setting, achieving goals and closing multiple sales per month or account management with demonstrated in-account sales results
Excellent interpersonal, written and verbal communication skills, detail oriented with excellent time management skills
Ability to multi-task and work independently
Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills
Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results
Proficiency with Office 365 required, including Word, Excel, Outlook and Teams, experience with CRM software preferred
Must be able to to travel in a timely manner to other sites and locations for meetings and presentations and to work non-standard hours when needed

Nice To Haves

Bilingual ability desired: Cape Verdean, Haitian Creole, Portuguese, Vietnamese, Mandarin or Cantonese preferred
Social work or CNA experience preferred
Demonstrated ability to learn and utilize multiple software programs including CRM, Project Management, Office Suite

Responsibilities

Effectively manages the enrollment process to meet or exceed monthly enrollment goals.
Utilizes established best practices heightened with critical thinking and excellent time management skills to meet enrollment goals in a timely manner.
Communicates, coordinates and schedules with operations staff for efficient and friendly enrollment process.
Coordinates and participates in all aspects of the enrollment assessment process.
Completes all data collection utilizing the CRM software and mandated paperwork throughout the enrollment process.
Participates in community outreach events and meetings to generate referrals as needed.
Assists with the development and execution of enrollment strategies for existing and new target markets and provides ongoing market research to contribute to the growth of the program.
Coordinates with Member Retention staff to ensure efficient enrollment in MassHealth.
Performs other related duties as assigned.