URGENTLY HIRING – Experienced Bilingual Community Manager (Market Rate)

Celtic Property Management LLC • Chandler, AZ

14h • Onsite

About The Position

Celtic Property Management is urgently seeking an experienced, bilingual English/Spanish Community Manager to lead Palm Terrace Apartments, a market-rate multifamily community in Chandler, Arizona. The role focuses on increasing occupancy, strengthening property performance, improving leasing traffic and resident retention, and building a high-performing onsite team. The manager will take ownership of the property's results and work closely with the Assistant Community Manager, leasing staff, and maintenance team.

The Community Manager oversees all daily property operations, leasing and marketing, team leadership, resident relations, maintenance coordination, and financial performance. The role requires a hands-on leader who can improve occupancy and revenue, maintain strong service and property standards, and ensure compliance with Fair Housing requirements, ADA, company policies, and applicable housing regulations. Availability to work Saturdays, evenings, or additional hours as needed is required. The position is based at Palm Terrace Apartments in Chandler, Arizona.

Requirements

• Bilingual English/Spanish; must communicate effectively in both languages.
• At least 3 years of direct Community Manager experience in market-rate multifamily housing.
• Proven experience improving occupancy, increasing leasing performance, and meeting revenue goals.
• Strong knowledge of market-rate leasing, marketing, resident retention, and property operations.
• Demonstrated ability to lead, motivate, and develop onsite teams.
• Experience managing budgets, rent collections, delinquency, and financial reporting.
• Strong knowledge of Fair Housing regulations and applicable property management requirements.
• Experience using Yardi or comparable property management software.
• Excellent organizational, communication, customer service, and problem-solving skills.
• Ability to work independently, prioritize competing demands, and make sound operational decisions.
• Strong accountability, urgency, and ownership.
• Valid driver's license and reliable transportation.
• Availability to work Saturdays, evenings, or additional hours as needed to achieve occupancy and operational goals.

Nice To Haves

• CAM, CAPS, or other relevant property management certifications.
• Yardi experience; the posting identifies it as strongly preferred.
• Experience with RentCafe and online leasing platforms.
• Demonstrated success with lease-up initiatives or improving occupancy at underperforming communities.
• Experience implementing outreach marketing and preferred-employer programs.

Responsibilities

• Take ownership of leasing performance and occupancy goals, and develop and execute results-driven leasing and marketing strategies.
• Lead the onsite team in converting qualified prospects into signed leases; monitor leasing traffic, applications, move-ins, renewals, and occupancy trends.
• Conduct market surveys and analyze competing communities to maintain a competitive advantage.
• Implement outreach marketing and resident referral initiatives, maintain prospect follow-up, and ensure excellent customer service throughout the leasing process.
• Collaborate with the onsite team to achieve and maintain occupancy of 95% or higher.
• Lead, coach, motivate, and hold onsite employees accountable; establish clear expectations and provide training, feedback, and guidance.
• Foster a positive, professional, team-oriented environment focused on ownership, accountability, and resident service.
• Support leasing, resident relations, and daily operations as needed; ensure staffing and scheduling support property operations and occupancy goals.
• Oversee daily operations and manage operating budgets, expenses, revenue, and overall property financial performance.
• Monitor rent collections, delinquency, and outstanding balances; review invoices, track expenses, and identify performance improvements.
• Prepare and submit accurate occupancy, financial, and operational reports, and maintain accurate resident records and leasing documentation.
• Ensure compliance with company policies, Fair Housing requirements, ADA, and applicable housing regulations.
• Build positive resident relationships, respond to concerns promptly and professionally, and develop retention initiatives that encourage lease renewals.
• Maintain a welcoming, professional, service-oriented community and take responsibility for its appearance, reputation, and resident experience.
• Partner with maintenance personnel to ensure work orders are completed promptly and professionally.
• Monitor apartment turns and make-ready schedules to minimize vacancy loss.
• Maintain curb appeal, cleanliness, and safety standards; coordinate vendors, preventive maintenance, and property improvement projects.
• Hold the team accountable for company maintenance and unit-turn standards.

Benefits

• Competitive salary based on qualifications and experience.
• Quarterly performance-based bonus opportunities, subject to established performance criteria and program eligibility.
• Paid time off accrual based on length of service.
• 11 paid company holidays, subject to eligibility requirements.
• Medical insurance, with Celtic contributing 80% toward eligible employee medical coverage.
• Dental insurance.
• Vision insurance.
• Employer-paid life insurance and AD&D, providing $25,000 in company-paid coverage.
• Employee Assistance Program with confidential employee support resources.
• Professional development and leadership growth opportunities.
• Supportive leadership team.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed