Community Manager - Skyline

Avanath • Skyline, AL

5d • $31 - $33

About The Position

The Community Manager oversees the community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, active listening, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory agencies, and social services. The manager addresses resident and staff concerns and seeks support from organizational resources and senior leadership as appropriate.

The position is accountable for resident relations and customer service, community financial performance, staff leadership, daily on-site operations, and compliance with applicable policies and laws. It includes managing resident services and retention, budgets and financial reporting, occupancy and rent collection goals, personnel development and schedules, vendor relationships, property appearance, and responses to concerns, emergencies, and potential violations. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint, as well as the internet and email.
• Ability to travel within the region and to other business offices and events by airline, train, and automobile.

Responsibilities

• Oversee the community efficiently and profitably in line with company and community-owner goals.
• Ensure a positive resident experience throughout the resident life cycle, from move-in to move-out.
• Provide a system for resident services, promptly acknowledge and address complaints, and advocate for residents by communicating concerns to senior leadership.
• Serve as a resource for residents on matters affecting their community-living experience; organize resident events and retention programs; refer residents to appropriate services and agencies; and maintain confidential resident files.
• Regularly review the community budget comparison and understand the community’s financial health.
• Drive financial growth through marketing and leasing residential units and developing additional revenue lines.
• Manage budgets, rent rolls, projections, occupancy goals, and rent delinquency reduction; prepare accurate monthly reports and financials.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate across departments when applicable.
• Set immediate and long-term team goals, coordinate on-site operations, and oversee budgets, compliance, vendors, contractor workmanship, rent collections, and accounts payable.
• Provide regular feedback, training, and development; assess employee performance; recognize strong performance; and address poor performance with clear expectations.
• Promote collaboration, inclusivity, trust, transparency, and effective communication with residents, agencies, owners, and team members.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other laws governing the apartment industry.
• Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbooks; respond to potential housing violations and liability concerns; and seek Regional Manager guidance or approval as required.
• Travel within the region and to other business offices and events as needed.
• Report to work as essential staff and follow safety and business protocols.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Learning and development opportunities, including online training platforms, training classes, and one-on-one coaching
• Opportunities for advancement and promotion from within
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed