Community Manager - Skyline

Brighthaven • Skyline, AL

5d • $31 - $33

About The Position

The Community Manager oversees the assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role requires professionalism, positive engagement, strong relationship-building, and an active, collaborative approach to addressing resident and staff concerns. The Community Manager builds relationships with residents, staff, vendors, regulatory partners, and social service organizations, and seeks support from company services and senior leadership when needed.

The position leads resident relations and customer service throughout the resident lifecycle, manages the community’s financial performance and operations, and develops and supervises on-site staff. It also ensures compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws and agency requirements. This is an essential-staff position requiring on-site attendance and travel within the region and to business offices and events.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office, including Word, Excel, and PowerPoint, as well as the internet and email.

Responsibilities

• Ensure a positive resident experience from move-in through move-out.
• Establish a process for providing resident services, acknowledging concerns promptly, and resolving complaints.
• Advocate for residents by communicating concerns to senior leadership and provide residents with information about matters affecting their community-living experience.
• Plan and oversee resident events and retention programs; refer residents to appropriate assistance services and agencies when needed.
• Maintain a secure, confidential file for each resident.
• Review the community budget comparison regularly and understand the community’s financial health.
• Drive financial growth through marketing and leasing vacant and turnover units and developing additional revenue sources.
• Manage and execute budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
• Prepare accurate and timely monthly reports and financial statements.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate with multiple departments when applicable.
• Set and communicate immediate and long-term goals for team members; provide feedback, training, and development.
• Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Promote collaboration, inclusivity, trust, transparency, and effective communication among residents, agencies, owners, and team members.
• Assess employee performance, recognize strong performance, and address poor performance by establishing clear expectations.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to support operational efficiency.
• Maintain the community’s curb appeal.
• Conduct business in accordance with company policies, procedures, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal agency compliance and eligibility requirements and ensure procedures in employee and management handbooks are followed.
• Respond to potential housing violations and liability concerns and seek Regional Manager guidance or approval within specified parameters.
• Report to work as essential staff and follow safety and business protocols.
• Travel within the region and to business offices and events by airline, train, or automobile.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Learning and development opportunities, including online training, classes, and one-on-one coaching
• Growth and advancement opportunities, with an emphasis on promoting from within
• Flexible work schedules to accommodate varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed