Community Manager - Mountain View

Greystar Management Services•San Jose, CA

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including staff, activities, and resources, to achieve budgeted financial and operational goals. The role ensures compliance with company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The manager contributes to property budgeting and financial performance; oversees revenue, expenses, vendor payments, and lease enforcement; and develops marketing and leasing strategies to meet occupancy and revenue goals. The role promotes resident satisfaction and retention, maintains property standards, supervises and develops property staff, and supports the client/owner relationship. It also includes preparing accounting, financial, administrative, and other reports. In California, the manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The position is based in an office environment, with frequent possible exposure to outdoor conditions and routine local travel as needed. The salary range is $113,300–$123,600. The role may be eligible for property-position bonus programs. Benefits are offered to full-time employees and include medical, dental, vision, disability, and life insurance; paid time off; possible onsite housing discounts; a paid sabbatical after 10 years of service; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an Employee Assistance Program; and additional insurance, legal, and charitable-giving benefits.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage the property's day-to-day operations, team members, activities, and resources to achieve budgeted financial and operational goals and comply with applicable policies and regulations.
Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating communications with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members follow company standards for responding to and completing resident service requests.
Inspect the property regularly and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
In California, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Ensure staff members who have access to drive the property golf cart hold valid driver’s licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.