Community Manager

Nex • San Jose, CA

31d • $105,000 - $135,000 • Remote

About The Position

Nex is seeking a community-driven and highly organized Senior Community Manager to join their growing Brand Values team. At Nex, the community is considered a valuable source of insight, advocacy, and storytelling. This role focuses on building relationships with families, facilitating connections among them, and ensuring their feedback directly influences product development, content, and marketing strategies. The Community Manager will operate across platforms like Facebook, Reddit, and Circle to keep family voices central to the company's efforts. This position is ideal for individuals who excel at relationship building, uncovering customer insights, and translating community conversations into actionable initiatives. Success will be evaluated based on community engagement and health, as well as the quality of insights, advocacy, and customer stories generated from the community.

Requirements

• 5+ years managing online communities or customer advocacy programs.
• Excellent written communication and relationship-building skills.
• Experience managing Facebook Groups, Reddit, Circle, or similar community platforms.
• Strong organizational and project management skills.
• Ability to analyze qualitative feedback and identify actionable insights.
• Comfortable working cross-functionally across Product, Marketing, Customer Support, and Research.
• Experience managing multiple projects simultaneously in a fast-paced environment.

Nice To Haves

• Familiarity with community analytics, survey tools, and customer feedback platforms.
• Experience working with family, gaming, education, consumer technology, or lifestyle brands.
• Experience with ambassador, advocate, or champion programs.
• Experience supporting customer research initiatives.
• Experience creating customer stories, case studies, interviews, or editorial content.

Responsibilities

• Own day-to-day community engagement and member experience across Nex community channels.
• Publish community content, prompts, announcements, and product education.
• Support and provide direction to moderators.
• Maintain moderation workflows, escalation paths, and community guidelines.
• Identify emerging questions, concerns, trends, and opportunities.
• Build relationships with engaged families, advocates, beta testers, and super users.
• Identify compelling customer stories, testimonials, and use cases.
• Conduct interviews and surface stories for Brand, Content, PR, and Marketing.
• Help create pathways for customers to become advocates, testers, ambassadors, or contributors.
• Identify recurring themes, needs, sentiment, and customer feedback across community channels.
• Gather insights through discussions, surveys, interviews, and research initiatives.
• Produce recurring Voice of Community reports with actionable recommendations.
• Partner with Product, Marketing, Support, and Research to ensure customer feedback reaches the right teams.

Benefits

• Competitive compensation package.
• Flexible working hours and vacation policy.
• Product-driven culture that treasures talents and individual growth.
• Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed