Community Manager/Sales

Cambio Property Management • Lansing, MI

20d • Onsite

About The Position

The Community Manager oversees day-to-day community operations and performance while driving sales and leasing success. The role focuses on exceptional customer service, resident satisfaction and retention, and maintaining the community’s performance and physical standards. The Community Manager works as an integral part of the operations team and may directly supervise an Office Coordinator and a Maintenance Technician.

Candidates must live in or near the property’s location, or be able to relocate there by the scheduled start date. The role requires maintaining open office hours while working from the community office, attending virtual meetings on Microsoft Teams with the camera on, and being available to address resident and community needs after hours. Work location may be temporarily or permanently reassigned. Flexible hours may be needed, including one scheduled evening per week, one scheduled Saturday per month, and other non-business hours depending on customer traffic.

The position offers market- and experience-based competitive pay and benefits including medical, dental, vision, life, disability, FSA, and 401(k). Certain sales and leasing roles receive a commission plan or override program.

Requirements

• High school diploma or GED.
• Five or more years of experience as a property manager.
• Experience creating and analyzing budgets, Profit and Loss statements, and financial reports.
• Marketing, sales, and leasing experience.
• Strong management and operational skills, including customer service, public relations, and performance management.
• Ability to be available after hours for residents and community needs.
• Excellent written and verbal communication skills.
• Computer literacy in Microsoft Office and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Valid driver’s license and clean driving record.
• Reliable transportation to work.
• Active and working personal mobile phone.
• Growth mindset and willingness to test and learn.
• Ability and willingness to present in a neat, clean, and professional manner throughout the workday and when at the community.
• Live in or near the property location, or be able to relocate there by the scheduled start date.

Responsibilities

• Manage day-to-day community operations, including customer service, resident relations, vendor relations, rent collections, and community staff.
• Increase occupancy through home sales, home leasing, site leasing, and active marketing of the community.
• Analyze and prepare monthly, annual, and long-term budgets.
• Meet or exceed approved revenue, expense, sales, and leasing budgets.
• Complete monthly Profit and Loss variance reports.
• Manage third-party vendors.
• Develop marketing strategies based on the local market and competition.
• Manage all aspects of the home rental program.
• Maintain the community’s physical appearance and infrastructure in accordance with company standards.
• Comply with local regulations.
• Communicate with homeowners and homeowners’ associations.
• Report occupancy, sales, and other information accurately; forecast sales and occupancy.
• Enforce rules and policies for residents and team members.
• Maintain open office hours while physically working from the office location.
• Attend virtual meetings through Microsoft Teams and appear on screen with colleagues.
• Work scheduled evening and Saturday hours, and other non-business hours as customer traffic requires.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible spending account (FSA)
• 401(k)
• Commission plan or override program for certain positions with sales and leasing responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED