Community Manager - Multi-site - Pacific Ridge and Rogers Landing
About The Position
The Community Manager, under the supervision of the Regional Manager, is responsible for all operational aspects of an income-producing property. This includes personnel management, leasing oversight, community maintenance, compliance with State and federal laws, fiscal responsibility, marketing, and resident relations. The Multi-site Community Manager will provide coverage across multiple locations, between multiple different sites, supporting various teams as needed, flexible work location depending on project needs, and on-site presence at multiple properties. A valid driver's license is required for the position.
Requirements
- High school diploma or equivalent required
- Minimum of two years of property management experience or equivalent combination of education and experience.
- Proficiency in Microsoft Office (Word, Excel) and property management software.
- Strong problem-solving, leadership, and customer service skills.
- Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
- Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.
- A valid driver's license is required for the position.
Nice To Haves
- a college degree or related coursework is preferred.
Responsibilities
- Develop a cohesive on-site team that reflects the organization's professionalism and quality.
- Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
- Enforce move-in/move-out protocols, including comprehensive inspections.
- Ensure timely submission of payroll and maintain accurate records.
- Oversee rent collection and manage delinquent accounts, adhering to legal requirements under State landlord-tenant laws.
- Complete daily bank deposits and maintain compliance with accounting procedures.
- Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
- Promote available units through approved advertising platforms and in-person showings.
- Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations.
- Analyze market trends to adjust pricing and marketing strategies as needed.
- Support resident retention efforts through timely renewals and community engagement activities.
- Hire, train, and evaluate on-site staff while fostering a supportive work environment.
- Provide clear guidance and tools for the team to excel in their roles.
- Address and resolve employee and operational concerns promptly and professionally.
- Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws.
- Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
- Maintain a safe, well-maintained community and uphold resident satisfaction.
- Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.
- Regularly review and update policies and procedures to reflect legal and operational requirements.
Benefits
- medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- Company-paid life insurance
- Generous paid vacation, sick leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
