Community Manager-East Austin

Mill Creek Residential•Austin, TX

20d

About The Position

The Community Manager drives financial performance, operational and leasing excellence, and outstanding customer service at one or more communities. The role leads and manages community operations and maintenance teams, sets performance standards, and coaches, develops, and empowers associates to achieve business outcomes. The Community Manager oversees community financial performance, revenue and expense programs, pricing and occupancy strategies, budgeting and forecasts, and contracts. The role also oversees sales and marketing activities, including leasing, renewals, and move-in and move-out processes, while maintaining knowledge of inventory, pricing, availability, and the competitive environment. The position ensures communities meet brand and operating standards and comply with company procedures and applicable laws, including Fair Housing regulations. It partners with the Service Manager on capital improvements and manages third-party service provider contracts. The Community Manager recruits, hires, schedules, trains, evaluates, and develops associates, manages subordinate performance, and champions the company’s brand promise and service standards.

Requirements

High school diploma or equivalent (GED).
3–5 years of multifamily or related property management experience, or equivalent experience.
2 years of supervisory experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.

Nice To Haves

Bachelor’s degree or related experience preferred.

Responsibilities

Manage the financial aspects of assigned community operations in support of business goals.
Develop, implement, and monitor programs to maximize revenue, control expenses, and increase value.
Oversee pricing and occupancy strategies.
Assist with preparation of the community budget and provide monthly reforecasts, operating reports, and executive summaries.
Review and approve, or submit for approval, contracts within applicable budget authority limits.
Promptly communicate significant departures from budget in accordance with company policies and standards.
Partner with the Service Manager to review and recommend capital improvements and programs to reduce expenses.
Oversee sales, lease renewals, and the move-in and move-out process, including administration of the resident renewal program.
Maintain accurate knowledge of community inventory, pricing, and availability, as well as general knowledge of competitors.
Understand the community’s competitive environment and adjust operating strategy accordingly; participate in Revenue Management calls when applicable.
Ensure communities maintain brand standards for property presentation, marketing, office and model appearance, and associate appearance.
Review and analyze operations reports to track performance and understand the effects of local economic conditions.
Ensure compliance with applicable company and partner procedures and federal, state, and local laws, including Fair Housing regulations.
Manage contracts with third-party service providers.
Recruit, hire, schedule, assign work to, train, and evaluate associates.
Set team goals and accountability; engage, empower, and develop associates through feedback, coaching, support, and one-on-one meetings.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring or termination decisions for community associates.
Provide targeted training and growth opportunities for associates.
Champion and enforce the Mill Creek Brand Promise, Service Standards, and Manifesto.
Complete other duties as assigned.