Apartment Community Manager
Modern HR•Palm Desert, CA
•Onsite
About The Position
The Community Manager will manage the day-to-day operations of this beautiful 320 unit property in Palm Desert. The right person will maintain the property and all related management functions, including coordinating leasing and marketing efforts, approve move-ins, lease renewals, resident and employee relations, team building and other duties and responsibilities. Onsite living required, Apartment included!
Requirements
- Knowledge of organizational and community policies and procedures.
- Ability to apply policies and procedures to solve everyday issues.
- Ability to create, compose and edit written materials
- Demonstrated knowledge of demographics surrounding the assigned community.
- Must be self-motivated and a positive team member with effective communication and client relations skills.
- Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting task
- Ability to exercise initiative and problem-solving skills
- Ability to establish priorities and coordinate work activities
- Possess professional, friendly telephone and greeting skills
- Demonstrated experience in providing customer service
- Knowledge of computer systems including Microsoft Office programs, Internet and email at a highly proficient level
Nice To Haves
- Property Management Certification is a plus
- Previous supervisory experience a plus
- Previous experience/responsibilities with operational planning and management a plus
- Previous experience with Yardi a plus
Responsibilities
- Follow/ implement/ enforce all ethical/ organizational/ legal business standards
- After hours, point of contact for on-call Staff, Answering Service, and Courtesy Patrol
- Reports: weekly, monthly, quarterly
- Conflict resolution: staff, residents
- Spearhead/ Supervise timely responses to resident needs, concerns, complaints
- Coordinate efforts with Leasing Manager regarding resident events
- Resident Retention
- Point of contact for legal/ evictions
- Physically representing property at legal proceedings
- Supervising/ coordinate efforts with Assistant Manager regarding the pursuit of delinquency
- Supervising/ coordinating the pursuit of collections of past accounts
- Reviewing/ assessing market survey data
- Approve forecasting rates/ specials/ concessions to achieve the property's occupancy/ income goals
- Hot Sheets
- Coordinating efforts with Leasing Manager regarding Offer to Renew/ Lease Renewal letters
- Resident letters, payroll, petty cash
- Identifying areas of improvement
- Establishing/ maintaining SOP: front office, maintenance
- Application review/ approval/ override- if required
- Proficient in voucher application process
- Budget evaluation/ control
- Accounts Payable
- Supervise maintenance department
- Coordinate efforts with maintenance manager
- Supervise marketing/ leasing department
- Ensuring all third-party advertisement sources are updated
- Inspecting grounds/ buildings/ amenities
- Quarterly meetings with ownership
- Giving updates on property performance
- Approve implementing specials
- Oversee Inspections (balcony, move outs, annual safety)
- Manager's responsibility
- Oversee Employee & Resident events, Advertising and Decorating
- Preparing/ sending files to legal
- All other tasks assigned by the Regional Manager
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- Apartment included
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
