Apartment Community Manager

Modern HR • Riverside, CA

17h • Onsite

About The Position

The Community Manager will oversee the day-to-day operations of a 72-unit property located in Riverside, CA. This role involves maintaining the property and executing all related management functions, including coordinating leasing and marketing efforts, approving move-ins and lease renewals, managing resident and employee relations, and fostering team building. An apartment is included as part of the compensation package.

Requirements

• Knowledge of organizational and community policies and procedures
• Ability to apply policies and procedures to solve everyday issues
• Ability to create, compose and edit written materials
• Demonstrated knowledge of demographics surrounding the assigned community
• Must be self-motivated and a positive team member with effective communication and client relations skills
• Demonstrated basic mathematical skills necessary to compute rents, fees, and other fiscal reporting tasks
• Ability to exercise initiative and problem-solving skills
• Ability to establish priorities and coordinate work activities
• Possess professional, friendly telephone and greeting skills
• Demonstrated experience in providing customer service
• Knowledge of computer systems including Microsoft Office programs, Internet and email at a highly proficient level
• High school diploma required
• 5+ years of general work experience
• 2+ years of experience in residential leasing/sales

Nice To Haves

• Property Management Certification
• Previous supervisory experience
• Previous experience/responsibilities with operational planning and management
• Previous experience with Yardi

Responsibilities

• Follow, implement, and enforce all ethical, organizational, and legal business standards
• Serve as the after-hours point of contact for on-call Staff, Answering Service, and Courtesy Patrol
• Prepare weekly, monthly, and quarterly reports
• Handle conflict resolution for staff and residents
• Spearhead and supervise timely responses to resident needs, concerns, and complaints
• Coordinate efforts with the Leasing Manager regarding resident events
• Focus on Resident Retention
• Act as the point of contact for legal matters and evictions
• Physically represent the property at legal proceedings
• Supervise and coordinate efforts with the Assistant Manager regarding the pursuit of delinquency
• Supervise and coordinate the pursuit of collections of past accounts
• Review and assess market survey data
• Approve forecasting rates, specials, and concessions to achieve the property's occupancy and income goals
• Manage Hot Sheets
• Coordinate efforts with the Leasing Manager regarding Offer to Renew and Lease Renewal letters
• Manage resident letters, payroll, and petty cash
• Identify areas of improvement
• Establish and maintain Standard Operating Procedures (SOP) for the front office and maintenance
• Review, approve, and override applications if required
• Be proficient in the voucher application process
• Conduct budget evaluation and control
• Manage Accounts Payable
• Supervise the maintenance department
• Coordinate efforts with the maintenance manager
• Supervise the marketing and leasing department
• Ensure all third-party advertisement sources are updated
• Inspect grounds, buildings, and amenities
• Attend quarterly meetings with ownership
• Provide updates on property performance
• Approve and implement specials
• Oversee Inspections (balcony, move outs, annual safety)
• Oversee Employee & Resident events, Advertising and Decorating
• Prepare and send files to legal
• Perform all other tasks assigned by the Regional Manager

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED