Community Manager - Emblem at Tower

Dominium•Manor, TX

1d•Hybrid

About The Position

Dominium is seeking a motivated Community Manager to join their team at Emblem at Tower, a 324-unit apartment community in Manor, TX. While the property is under development, the Community Manager will serve as a roving Community Manager, supporting other apartment communities in the greater Austin, TX area. This role is responsible for managing property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain positive resident relations and ensure the day-to-day operations of the property are handled professionally.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations and may fulfill duties of open positions, including caretaking, housekeeping, grounds keeping, and light maintenance to ensure physical curb appeal and cleanliness.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts orientation and training for employees and partners with Human Resources.
Conducts performance reviews and makes recommendations for salary increases/advancement.
Hires and terminates employees in accordance with company policy, Federal and State laws, and under the direction of the Area/Regional Manager and Human Resources.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, resolving issues fairly and promptly.
Follows Dominium purchase order and purchasing procedures, and oversees/adheres to company accounting directives.
Works within the established budget and notifies the Area/Regional Manager of any possible variations immediately.
Collects rent and all monies due, maintaining thorough collection procedures.
Sends eviction files in a timely manner and ensures files go to the collection agency per policy.
Handles all details of move-ins and move-outs, paying close attention to unit inspection checklists.
Reviews move-out charges to maximize chargebacks and compares them to the move-out checklist.
Processes applicant files for screening in accordance with the property’s designated housing program(s) in a timely and accurate manner.
Reports accidents and emergency situations immediately.
Addresses and corrects all internal and external audit findings within designated timeframes.
Maintains and/or documents all community records, files, and reports in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements.
Ensures all maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action within approved budgetary allocations.
Ensures the property is in a presentable condition at all times by regularly walking the property, including vacant units, grounds, and interior common areas.
Reviews work order response time and follows up with residents to ensure satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for report submissions.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises all outside contractors or vendors working on the property to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals (e.g., Preventative Maintenance, Yardi).
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.