Assistant Community Manager- Museum Tower

Northwood Ravin•Charlotte, NC

2d•Onsite

About The Position

In this position, you will drive day-to-day operations, with a focus on financial performance, compliance, and resident retention. You act as the operational backbone of the community, ensuring processes are executed accurately and issues are resolved quickly. This is a role for someone who is proactive, does not avoid difficult conversations, holds a high bar for execution and professionalism, and is comfortable driving performance with consistency and confidence.

Requirements

Solid foundation in OneSite system and property management operations
At least 1 year of experience as an assistant community manager
Experience with collections, lease administration, compliance and resident relations
Thoughtful, detail-oriented approach
Clear communication skills
Ability to take ownership of work
Dependable and collaborative
Ability to deliver high-quality results
Ability to represent the Northwood Ravin brand with pride.

Responsibilities

Managing delinquency and leading collection efforts with clear, consistent communication
Driving revenue through renewals, lease enforcement, and income optimization strategies
Auditing and maintaining accurate resident files across the full lifecycle
Supporting resident relations by resolving concerns with professionalism and follow-through
Assisting in daily operations, including tours, team coordination, and property standards
Leading by example which includes coaching and mentoring team members to exceed expectations
Stepping in to be a leader in the manager's absence ensuring smooth operations.