Community Manager - HOA Property Management - Plano

SpectrumAM•Plano, TX

5d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the liaison among HOA boards, homeowners, vendors, and the company. The role manages a portfolio of associations and requires ownership of tasks and projects, strong customer service, vendor relationship management, and a positive attitude. Prior HOA experience is not required; the company provides an initial year of training, an assigned mentor, and ongoing education. The posting describes the training as a foundation for becoming an industry expert within three years. The first year requires working from the local Plano office. After that, employees may transition to a hybrid arrangement as determined by their manager and based on the role and business requirements. The manager must be able to commute to the office for collaboration, onsite functions, and mandatory events, and be available for after-hours emergencies and evening meetings.

Requirements

At least 8 years of professional work experience in roles requiring proactive effort and decision-making; the posting also describes this as approximately 8 to 10 years.
Customer-centric positive attitude, ownership, teamwork, coachability, organization, accountability, and strong multitasking ability.
High-level organizational skills in a fast-paced environment.
Experience and knowledge using Office software such as Word, Excel, and PowerPoint, and ability to learn other business computer systems.
Strong, customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Conflict-management skills for sometimes stressful situations.
Experience gathering bids for large projects and managing those projects.
Ability to commute to the Plano office for the first-year training period, team collaboration, onsite functions, and mandatory events.
Availability for after-hours emergencies and evening meetings.

Nice To Haves

Prior experience in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, or vendor management is helpful.
Backgrounds in retail, restaurants, hospitality, administrative roles, department management, office management, or operations may be relevant.

Responsibilities

Follow the Same Day Response Policy.
Engage with association board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board and annual meetings.
Manage vendor relationships, bidding, and project management.
Consult with other departments in support of assigned communities.
Support risk management, insurance, and litigation matters.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Attend or run evening meetings, usually 30–40 per year.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and an internal learning and development management system.
Medical, dental, and vision coverage.
Short-term and long-term disability coverage.
Life and AD&D insurance.
401(k) program.
Access to an in-house medical clinic in the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Career track plan with a six-month review.
Salary of $57,500 per year, with reviews and opportunities for performance increases every six months.
Potential transition to a hybrid work plan after the first year, as determined by the manager and based on role and business requirements.
Work-life balance.