Community Manager - HOA Property Management - Plano

SpectrumAM•Plano, TX

1d•Hybrid

About The Position

Spectrum Association Management is hiring a Community Manager to serve as the liaison among homeowners’ association boards, homeowners, and vendors, and as the face of the organization. The role manages a portfolio of associations and requires ownership of tasks and projects, strong customer service, vendor relationship management, and a positive attitude. Prior HOA experience is not required. The company provides an initial year of training through an in-house learning academy, along with a Community Manager mentor and ongoing learning about legal changes and seasonal topics. The posting says employees can become industry experts in three years. For the first year, the employee must work from the local Plano office during training. Afterward, the employee may transition to a hybrid arrangement if approved by their manager and based on the role and business requirements. The employee must be able to commute to the office for collaboration, onsite functions, or mandatory events. The position requires availability for after-hours emergencies and the ability to attend or run evening meetings, usually 30–40 per year. The listed annual salary is $57,500, with reviews and performance-increase opportunities every six months.

Requirements

Approximately eight or more years of professional work experience in roles requiring proactive effort and decision-making; the posting also describes this as 8 to 10 years of professional experience.
Ability to attend or run evening meetings, usually 30–40 per year.
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software, including Word, Excel, and PowerPoint.
Ability to learn other business computer systems.
Strong, customer-friendly, informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfort with public speaking in small and large meetings.
Strong conflict-management skills, including in stressful situations.
Experience gathering bids for large projects and managing those projects.
Customer-centric positive attitude, ownership of tasks, teamwork, coachability, accountability, and strong multitasking skills.
Ability to commute to the Plano office for training, team collaboration, onsite functions, or mandatory events.

Nice To Haves

Helpful skills include customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management.
Backgrounds in retail, restaurants, hospitality, administrative roles, department management, office management, or operations may be suitable.

Responsibilities

Follow the Same Day Response Policy.
Engage with community board members and homeowners.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan and facilitate association board meetings and annual meetings.
Manage vendor relationships, including bidding and project management.
Consult with other departments in support of assigned communities.
Provide risk-management, insurance, and litigation support.
Prepare association budgets and manage association finances.
Be available for after-hours emergencies.
Complete additional tasks as necessary.

Benefits

Five weeks of paid time off.
40 paid hours per year for community service activities.
11 annual paid holidays.
Paid training and access to an internal Learning and Development Management System.
Medical, dental, and vision coverage.
Short- and long-term disability coverage.
Life and accidental death and dismemberment insurance.
401(k) program.
Free medical clinic at the San Antonio office, with virtual appointments for other offices.
Phone and mileage reimbursement.
Structured career-track plan with a six-month review.
Salary reviews and performance-increase opportunities every six months.
Potential to transition to a hybrid work arrangement after the first year, subject to manager approval and role and business requirements.
Work/life balance.