Community Manager - Property Management

PL Hiring•Jonesboro, GA

10h

About The Position

The Community Manager supports and assists in all aspects of community operations under the direction of the Regional Manager. The role leads onsite associates and works to improve property performance, resident retention, leasing, collections, and profitability. The position is with a full-service real estate management company operating communities across the United States.

Requirements

At least three years of experience as an onsite Community Manager or Assistant Community Manager in multifamily housing, hospitality, or a similar industry.
High school diploma or equivalent.
Ability to establish priorities independently, manage time effectively, and fulfill objectives and projects.
Ability to respond to unexpected problems and changing priorities in a fast-moving environment.
Interpersonal skills and ability to develop close business relationships.
Proficiency in Outlook, Excel, and Word.
Effective oral and written communication skills, including the ability to give clear direction, respond to inquiries, and speak effectively before groups of customers or associates.
Ability to lead onsite staff and help them succeed.
Ability to comprehend legal documents and perform related rent collection and lease-management work.
Ability to complete financial records, budgets, and other fiscal reporting.
Understanding of property operations, including lease terms and contract enforcement, particularly collections.
Ability to provide excellent customer service that supports resident retention.
Ability to negotiate and resolve conflicts.

Nice To Haves

College education.
CAM or ARM certification.
Housing Credit Certified Professional (HCCP) designation for LIHTC properties.
Certified Occupancy Specialist (COS) designation for Section 8 properties.

Responsibilities

Supervise all community associates.
Ensure the property complies with all tax credit requirements.
Support and participate in fulfilling customer service and leasing standards.
Respond promptly and courteously to resident requests and provide solutions to resident issues.
Direct all marketing efforts.
Assist in preparing paperwork for new and renewal lease agreements.
Determine lease renewal rates and assist with delivering renewal letters to secure renewals.
Recommend rental rate adjustments or concessions to the Regional Manager to increase rental activity.
Review resident files and accounting records to identify unpaid balances and late fees; communicate with residents, implement collection procedures, and enforce leases to maximize revenue.
Prepare weekly and monthly reports, 3-day demands, delinquency report updates, other-income and utility-tracking spreadsheets, move-in/move-out inspections, invoices, final security-deposit disposition reports, and other reports requested by the Regional Manager.
Direct the organization of resident activities, prepare newsletters, and maintain resident loyalty and retention programs.
Identify areas for improvement and improve community efficiency, productivity, and profitability.
Research and shop the competition at least once per quarter to assess rental rates, concessions, security deposits, and other market conditions.
Collect, post, and deposit rents, security deposits, and other community income daily.
Lead maintenance and management of budgeted occupancy, collections, and expenses.