Property Manager -HOA

Castle Group•Parrish, FL

About The Position

The Property Manager is licensed under Florida Statute 468 and must understand Florida Statute 720, which governs Homeowner Associations. Under general supervision and in association with the Board of Directors, the Property Manager plans, directs, recommends, and implements policies and procedures to ensure common elements are maintained in a first-class manner and in accordance with community rules and regulations. This hands-on leadership role oversees community operations, administration, finances, human resources, maintenance, and security. The Property Manager is on call 24 hours a day, 7 days a week, for emergency consultation when incidents require management intervention. Services are under the direct supervision of Castle Management and are performed according to the management agreement between the Board and Castle Management, LLC. The Property Manager provides exemplary service consistent with Castle Group's values and mission and represents Castle Royal Service through outstanding customer service. The Property Manager oversees community inspections, covenant compliance, financial and accounting processes, records, emergency preparedness, vendor procurement and payments, incident reporting, architectural reviews, and relationships among the Board, residents, management, legal counsel, and vendors. The role also manages the on-site team, including hiring, training, performance management, payroll and PTO approval, coaching, and development. The position requires an active CAM license when managing a Florida site, at least two years of CAM or related business experience (or more depending on the community), knowledge of property-management accounting and budgeting, and knowledge of HOA law and applicable statutory inspections and regulations. An associate's degree with a business concentration is preferred. The role may require travel to off-site training or temporary coverage at nearby communities, and may require extended hours and weekend work.

Requirements

An active CAM license is required when managing a site in Florida.
At least 2 years of CAM or related business experience is required, with more potentially required depending on the community.
Knowledge of property-management accounting practices and terminology, and budgeting skills.
Knowledge of HOA law and required statutory inspections and regulations under Florida state and county requirements.
Intermediate command of computer hardware and software, specifically Microsoft Office Suite.
Valid driver's license.
Outstanding customer service, communication, and interpersonal skills.
Strong experience with conflict-resolution strategies.
Advanced time-management skills, including effective prioritization in an environment with constant changes.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical, problem-solving, and negotiation skills.
Strong presentation and public-speaking skills.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure, and use good judgment in emergency, difficult, or stressful situations.
Ability to lift 30 pounds using appropriate safety procedures.
Ability to stand for long periods; work in heat, cold, wind, and rain; walk and climb stairs; handle, grasp, and feel objects; reach with hands and arms; and navigate property and buildings quickly and easily.
Ability to type extensively and use a computer monitor visually; repeat motions with wrists, hands, and fingers.
Ability to walk on uneven terrain when conducting inspections, depending on the community.
Ability to detect auditory and visual emergency alarms and to hear, understand, and respond appropriately to in-person and telephone requests.
Visual ability correctable to 20/20.
Ability to respond verbally in an understandable and professional manner in person and over the telephone.
Ability to work extended hours and weekends if needed.
Ability to travel for off-site training and occasionally cover staff at other communities within a reasonable commuting distance, as needed.

Nice To Haves

An associate's degree with a concentration in business is preferred.
Experience with property-management and accounting software such as SmartWebs, Townsquare, BuildingLink, VendorSmart, or similar software may be required or preferred.
Some experience with 55-and-better communities may be required.
Fluency in multiple languages is desirable and may be required depending on community needs.

Responsibilities

Inspect the community and facilities routinely using assigned checklists to identify maintenance, security, violations, safety, and landscaping deficiencies.
Direct covenant compliance activities, including issuing violations and preparing for grievance committee meetings; manage covenants with or without a Covenant Coordinator.
Plan, direct, and oversee systems that protect the Association's assets and records.
Create and manage the Association's budget and financial processes; assist with monthly financial reports, review accuracy and variance trends, and support the Treasurer with financial questions.
Comply with reporting requirements in the Castle Management contract and meeting requirements under Florida Statute 718.
Prepare recommendations for collection action on delinquent accounts and report monthly to the Board on progress.
Maintain Association records required under Florida law, including the Association's website.
Prepare and implement emergency preparedness plans, including plans for weather-related events and natural disasters.
Solicit, review, and compile bid analyses for maintenance, construction, and other community projects and services; draft RFPs for large projects as needed.
Investigate accidents and claims involving property damage, personal injury, or work-related injuries, prepare full written reports, and report them within applicable timelines to the appropriate parties.
Liaise with legal counsel and Association vendors as needed to conduct Association business.
Review and code vendor invoices after confirming work is satisfactorily completed, and ensure payments align with Board direction.
When administrative staff are absent, track homeowners' architectural change requests, inspect completed work for compliance, use assigned software to engage with Board or Committee members during reviews, and attend ARC meetings.
Manage the employee cycle, including hiring, training, performance management, payroll and PTO approval, coaching, and teammate development.
Ensure on-site teammates follow safety precautions and procedures.
Foster communication among Board Members, residents, and management.
Respond to owner and Board Member requests within required timelines.
Directly manage the on-site team and perform supervisory duties under Castle policies and applicable laws, including interviewing, hiring, training, developing, mentoring, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties and responsibilities as assigned.